Brand Operations Analyst

Company: Hilton Grand Vacations
Location: Orlando
Posted on: November 22, 2021

Job Description:

Job DescriptionThe Brand Operations Analyst supports and handles projects and initiatives for the Brand Operations team by using qualitative and quantitative data! This position collects and interprets data to help take measurable steps to improve the brand performance and meet goals. This position will also be required to collaborate closely and connect with partners representing other areas of the organization including The Brand Operations Analyst will have the chance to create insights, reporting suites, and recommendations to facilitate improvements for the HGV organization.--

• Capture enterprise-wide information and statistics, building charts and graphs to present results to leadership provides insights & recommendations using data
• Analyzing data to resolve trends and providing clarity to guest-facing issues that require resolution and recommending resolution
• Oversight of brand and resort operations projects and initiatives
• Responsible for customer service scoring platforms analyzing data, crafting leadership reports, flagging improvement opportunities (Medallia & Mobius)
• Responsible for Hilton QA platform, analyzing trends, providing
• Proactive evaluation of existing reports and ability to recommend and build new reporting to meet business needs
• Facilitate development & maintenance of ongoing projects in work order systems, texting platforms, etc. (i.e., InnSpire, Synergy, Kipsu, etc)
• Connect with properties and respective corporate departments by providing updates, sending surveys, and collecting vital data
• Input and handle various HGV quality measurement programs to include quality assurance and guest dedication tracking with trend tracking and analysis reporting recommendations and reporting to leadership
• Use 3rd Party vendors to hone in on quality improvement opportunities derived from all platforms
• Assist department with various ad hoc duties as the need arises We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits. -- QualificationsHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company---s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:--
  • BA/BS/Bachelor's Degree
  • 1+ years related experience
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)--
  • Ability to multi-task in a fast paced and always changing environment--
  • Excellent written and verbal communication skills
  • High attention to detail, self -starter with prioritization skills and ability to meet due dates required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • 1+ years analytical experience--
    • 1+ years hospitality experience--
    • Experience in a Timeshare Environment We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Orlando , Brand Operations Analyst, Professions , Orlando, Florida