Associate, Client Operations I
Company: BNY
Location: Lake Mary
Posted on: April 5, 2026
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Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators, BNY is
where bold ideas meet advanced technology and exceptional talent.
Together, we power the future of finance – and this is what
LifeAtBNY is all about. Join us and be part of something
extraordinary. We’re seeking a future team member for the role of
Associate to join our client operations team. This role location in
Pittsburgh, PA or Lake Mary Florida (4 days in office per week).
Work with external clients to resolve moderately complex day-to-day
issues and direct them to appropriate resources at BNY Mellon.
Support clients in addressing moderately complex operational and
technical issues and ensure requests are executed. Apply
intermediate problem solving skills, experience, and judgement to
analyze information and deliver high quality service to a
specialized client base. Provide clients with information related
to BNY Mellon products and services representing multiple lines of
business and geographies, directing them to appropriate resources
as needed. Monitor client inquiries, resolve non-routine issues,
and escalate complex issues to the appropriate team member as
needed. Use knowledge of client issues and needs to contribute to
business development efforts. Participate in internal activities
and initiatives designed to improve the client experience and
recommend process improvements. Provide guidance to less
experienced team members and may have people management
responsibilities in some geographies. Support multiple, moderately
complex client accounts. To be successful in this role, we’re
seeking the following: Bachelor’s degree or the equivalent
combination of education and experience is required. 3-5 years of
total work experience preferred. Experience in an operational area
and/or client services preferred. People management experience may
be required in some geographies. At BNY, our culture speaks for
itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn
Here’s a few of our recent awards: America’s Most Innovative
Companies, Fortune, 2025 World’s Most Admired Companies, Fortune
2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our
Benefits and Rewards: BNY offers highly competitive compensation,
benefits, and wellbeing programs rooted in a strong culture of
excellence and our pay-for-performance philosophy. We provide
access to flexible global resources and tools for your life’s
journey. Focus on your health, foster your personal resilience, and
reach your financial goals as a valued member of our team, along
with generous paid leaves, including paid volunteer time, that can
support you and your family through moments that matter. BNY is an
Equal Employment Opportunity/Affirmative Action Employer -
Underrepresented racial and ethnic groups/Females/Individuals with
Disabilities/Protected Veterans.
Keywords: BNY, Orlando , Associate, Client Operations I, Human Resources , Lake Mary, Florida
