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Assistant General Manager (AGM)

Company: Orlando Palms Hotel
Location: Orlando
Posted on: November 26, 2022

Job Description:

Work closely with and assist the General Manager in his/her day to day operations.

Delegates and assign duties to team members and evaluates performance to ensure adherence to hotel policies and established operating procedures.

Responsible for conducting in - house training to employeesand HOD's in the hotel or a regular basis.

Must be able to work a mid-shift schedule and/or flexible shifts as needed or required by General Manager and according to hotel occupancy.

Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.

Responsible for monitoring the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.

Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.

Responsible for selecting or assisting in the selection of hotel staff and in charge of processing all new hire paper work.

Responsible for reviewing employee performance and conducts personnel actions such as disciplinary actions and terminations.

Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Aging reports, Direct billing etc.

Work with and assist the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.

Adheres to all franchise and company procedures and regulations as well as standard operating procedures

Job Types: Full-time, Part-time

Pay: $32,181.28 - $42,000.00 per year

Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
Experience level:
* 4 years
Shift:
* 12 hour shift
* Evening shift
* Morning shift
* Night shift
Weekly day range:
* Monday to Friday
* Rotating weekends
* Weekend availability

Ability to commute/relocate:
* Orlando, FL 32809: Reliably commute or planning to relocate before starting work (Required)

License/Certification:
* Driver's License (Preferred)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)

Work Location: One location%58047475%

Keywords: Orlando Palms Hotel, Orlando , Assistant General Manager (AGM), Executive , Orlando, Florida

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