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Supervisor, Sales Operations

Company: Wyndham Hotel Group
Location: Orlando
Posted on: November 11, 2019

Job Description:

Supervisor, Sales Operations The Supervisor of Administrative Operations for Orlando Telesales is responsible for developing the talent framework needed to drive appropriate administrative support, including hiring and developing top talent in alignment with Company strategies, assists in the development of annual operating plan and ensure all compensation plans are properly communicated and distributed to all sales and marketing personnel and directs and ensures proper internal controls and corporate policies and procedures are established and are being adhered to at all levels within the site. Essential Job Functions: - Lead, train and direct site administrative personnel. Proactively partner with all levels to ensure adherence to all corporate, BU and Site SOP's and compliance with PII ( Personally Identifiable Information) and PCI (Payment Card Industry) requirements. Ensure all new programs and processes are effectively communicated and implemented seamlessly and consistently to prevent manipulation of company systems and records, employee theft and inaccurate financial reporting among other items. Work with other corporate and business unit groups to continually strive for consistency and improvements. Identify, provide and implement training on system applications (i.e. Salepoint, CRS, Epny, FoCus, CPP,etc.) and modules (i.e. accounting, commissions, contracts, tour reception, gifting, marketing administration, etc.) as needed. - Ensure adequate staffing levels are in place to assist and co-lead administrative and operational support with focus on margin. Set department/team goals with regular review and coaching with the assistance of site Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Effectively communicate performance expectations and desired outcomes regularly. Help lead succession planning for all key roles. Fosters collaboration amongst key roles at the site and in the spirit of One Wyndham establishes a working relationship with Property Management. - Communicate, review, validate, and approve month-end close process, to include accruals, site fees, premium credits, and safe-house tours for site sales and marketing departments ensuring timely submission to corporate accounting. Review, and/or approve check requests, vendor billing and cash reconciliations. - Review and analyze the monthly financial statements including the CTQ (Contracts/Trade Qualified) report. Communicate all findings to the Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Participate in the financial review calls. Responsible for helping to prepare the site's overhead in all departments for the upcoming year's budget. Support the Director of Administrative Operations (if applicable). - Responsible for site facility maintenance and management, ensuring proper ordering and control of supplies, refreshments, file management, transportation (as required) and basic vendor agreements (i.e. coffee, water, etc.); Organize and/or plan site events. - Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world's largest vacation ownership and exchange company, with North America's largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world's largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation - or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting *******************************. Our world is your destination. The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to **************** and provide the job title and location to which you are applying. Minimum Qualifications/ Requirements: - Minimum Qualifications Required Bachelor's degree and or minimum of two years management experience (External applicant) Bachelor's degree preferred and minimum of 1 year management experience. (Internal applicant) Company experience can be considered in lieu of management experience. Must be computer proficient in Microsoft Office products (Word, PowerPoint, and Excel) Strong organizational and presentation skills required. Strong written and verbal communication skills required. Knowledge and application of Accounting processes and practices required . 40+ hours per week - varies based on seasonality and site need. May require weekends, and on-call. - Preferred Qualifications Vacation Ownership / Hospitality Management Experience Complexity Describe the following: 1) Independent decisions based on day to day business actions with limitations of additional approval based on signature authority. 2) Minimal supervision required. 3) Responsible for the day to day operations. 4) Supervises Site Accounting, Contracts, (Commissions and Sales Maintenance - where applies) Administrative United States of America- Florida-Orlando Regular Full-time WVC - Sales-Marketing Wyndham Vacation Clubs Nov 5, 2019, 4:40:33 PM

Keywords: Wyndham Hotel Group, Orlando , Supervisor, Sales Operations, Sales , Orlando, Florida

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