At Your Service Agent - Part Time - Renaissance Orlando at SeaWorld (17001AUE)
Posted on: August 16, 2019
Share what inspires you, and help others discover the world as you
go. Explore, uncover, share, inspire. At Renaissance Hotels.
Renaissance Orlando at SeaWorld located at 6677 Sea Harbor Drive,
Orlando, FL, 32821 is currently hiring a At Your Service Agent -
Part Time. At Your Service Agent - Part Time: Operate telephone
switchboard station in order to answer telephone calls. Process
guest requests for wake up calls, screening calls, and other
requests related to placing or receiving telephone calls. Advise
guest of any messages (e.g., voicemail, mail, faxes) received for
them, and send to room if required. Answer, record, and process all
guest calls, requests, questions, or concerns. Receive, record, and
relay messages accurately, completely, and legibly. Log all guest
requests or issues into computer, contact appropriate individual or
department (e.g., Bellperson, Housekeeping), and follow up with
guest to ensure their request has been met to their satisfaction.
Provide information to guests about room features, property
amenities, and local areas of interest. Assist guests with
accessing the internet. Report accidents, injuries, and unsafe work
conditions to manager. Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; and protect
company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To submit your application for this
job, please go to:
Renaissance Hotels is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott, Orlando , At Your Service Agent - Part Time - Renaissance Orlando at SeaWorld (17001AUE), Sales , Orlando, Florida
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