Out of Branch Sales Associate I - UO (MLO)
Company: PNC Financial Services Group
Posted on: June 16, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a(n) Sales Specialist
within PNC's Out of Branch organization, you will be based in
- Builds the retail customer base through proactive, outbound
quality sales conversations. Creates customer loyalty and grows
customer share of wallet through a differentiated customer
- Sells the bank's products and services to existing and
prospective clients outside of branch in non-PNC locations,
demonstrating how PNC can help them achieve their financial goals.
Identifies and independently acts upon sales opportunities to
achieve assigned sales goals. Makes connections with PNC ecosystem
- Builds a strong pipeline of appointments for branch and
ecosystem partners. Demonstrates value for customers to continue a
deeper needs-based conversation to achieve financial
- Creates an exceptional customer experience at events in a
variety of external locations to drive desired acquisition,
customer loyalty and increased share of wallet.
- Understands PNC capabilities, educates and coaches customers on
- Selling at non-PNC locations requires reliable transportation
and ability to lift and carry as follows: - Transportation:
Associates must have access to reliable transportation (in most
locations, use of public transportation or ride sharing services is
not sufficient) to perform the following requirements: -Travel on
average to 2 4 activation/on-sites sites per day with promotional
materials (see below). Daily travel distance can exceed 50 miles
but will be limited to a defined geographic sales area. -Work
locations and times are generally set in advance, however, are
subject to change at any time. -Associates work at the
activation/on-sites sites without other PNC employees at least 30-
of the time. - Lifting and Carrying: -Associates are required to
lift, carry and transport items that weigh up to 25 pounds each.
-Items to be lifted, carried and transported include up to three
large boxes of marketing materials, collateral, and other similar
items as required.
Core CompetenciesManages Risk - Basic Experience
- Assesses and effectively manages all of the risks associated
with their business objectives and activities to ensure activities
are in alignment with the bank's and unit's risk appetite and risk
Customer Focus - Basic Experience
- Knowledge of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions, and ability to leverage that information in creating
customized customer solutions.
Job Specific CompetenciesAddressing Customer Needs - Working
- Knowledge of and ability to meet customer needs by offering
appropriate products in an appropriate manner.
BRANCH BANKING SERVICES - Working Experience
- Knowledge of the responsibilities, issues, regulations,
business practices, and operations of retail banking branches;
ability to provide qualified services to customers.
Customer Acquisition - Working Experience
- Knowledge of and ability to implement the methods used to
acquire new customer relationships.
Effective Communications - Working Experience
- Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.
Managing Multiple Priorities - Working Experience
- Ability to manage multiple concurrent objectives, projects,
groups, or activities, making effective judgments as to
prioritizing and time allocation.
Sales Closing and Agreements - Working Experience
- Knowledge of and the ability to close deals and reach final
Sales Proposals and Presentations - Working Experience
- Knowledge of sales processes, tools, and techniques; ability to
prepare and present formal recommendations for how the organization
can meet the customer's needs.
Selling. - Working Experience
- Applies knowledge of banking products and services to meet
customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers
and create opportunities to sell financial solutions and ideas to
Customer Experience Management. - Working Experience
- Implements the strategies and techniques used to ensure that
customers have a positive experience with the organization and its
products and services at every touch point.
Candidates being considered for this position will be subject to
additional background checks as required by Consumer Financial
Protection Bureau regulations.
Required Education and Experience
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law
Keywords: PNC Financial Services Group, Orlando , Out of Branch Sales Associate I - UO (MLO), Sales , Orlando, Florida
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