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Sales Gallery Coordinator

Company: Hilton Grand Vacations (HGV)
Location: Orlando
Posted on: October 12, 2018

Job Description:

Job Description What will I be doing?
As a Sales Gallery Coordinator you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • To ensure a seamless operation at the Sales Gallery Front Desk by exhibiting professional, friendly and courteous demeanor in all interactions with guests, upper management and other staff members to set a positive environment for the Vacation Councelor.
  • Responsible for updating system with tour information when assigning guests to Vacation Counselors according to the day's rotation.
  • Maintain the Sales Gallery Front Desk while answering and directing incoming telephone calls.
  • Rotate in other positions and comply with business rules as defined by the sales office in accordance to the business needs of each sales location.
  • Work with management to identify, research and solve problems relating to guest, transportation, schedules, gifting and tour modifications.
  • Obtain Vacation Counselor attendance for tour assignment purposes.
  • Preparation of daily VC rotation and adjustments are made accurately following all line rules to ensure the integrity of the tour rules and rotation are maintained.
  • Follows required script in greeting and seating guests while providing high level of customer service through warm welcome and guest satisfaction
  • Verify tour qualification of guests prior to VC assignment.
  • Maintain the VC rotation accurately.
  • Identifies and contacts the VC on point
  • Provides the VC with general information regarding the tour
  • Record and assignment of VIP and Podium tours.
  • Accountable for inputting information in system and on paperwork timely and accurately.
  • Verify all computer input at the end of day including reporting of tour exception information with accuracy and timeliness
  • Make sure all necessary reporting is received and distributed on time.
  • Update and prepare vacation planners for the following day(s), attaching any necessary paperwork
  • Direct incoming telephone calls to the proper recipient including checking voicemail daily
  • Provide front desk coverage at all times.
  • Ensure front desk area is organized, clean and not cluttered.
  • Participation in skills assessments for training and development will be mandatory.
  • Other duties as assigned. QualificationsWhat are we looking for?
    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
    • High School diploma or GED
    • 1 or more years of experience in Hospitality/Customer Service
    • Manage multiple tasks and assignments while demonstrating strong organizational skills in a fast paced work environment
    • Demonstrate excellent communication and interpersonal skills
    • Maintain professional appearance and attitude.
    • Proficient in Microsoft Office.
    • Able to work a flexible schedule to include evenings, weekends, and holidays.
      It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
      • Associates Degree
      • B ilingual in English and Spanish
      • Timeshare experience

        Keywords: Hilton Grand Vacations (HGV), Orlando , Sales Gallery Coordinator, Sales , Orlando, Florida

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