Manager, Strategic Account Manager - (Pharma as Client)
Company: AssistRx
Location: Orlando
Posted on: February 28, 2026
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Job Description:
Job Description The Manager, Strategic Account Management is a
senior, client-facing leader responsible for driving account
growth, retention, and operational performance across a portfolio
of pharmaceutical manufacturer partners. This is a hybrid
individual-contributor and people-leader role , requiring deep
expertise in pharmaceutical brand operations, HUB services, and
specialty pharmacy workflows. You will serve as a trusted strategic
advisor to manufacturer brand teams while leading and developing a
high-performing account management team. This role requires strong
technical acumen, analytical rigor, and the ability to translate
complex data and operational insights into actionable strategies
for both clients and internal stakeholders. Key Responsibilities
Client Strategy & Relationship Leadership Serve as the primary
strategic partner for assigned pharmaceutical manufacturer
accounts, ensuring alignment between client objectives and AssistRx
solutions. Build and maintain executive-level relationships with
pharmaceutical brand teams, HUB leadership, and specialty pharmacy
partners. Proactively identify growth opportunities, solution
expansion, and risk mitigation strategies across the client
portfolio. Lead client business reviews, performance discussions,
and strategic planning sessions using data-driven insights.
Operational & Financial Performance Own and manage key account
KPIs, including: Revenue retention and expansion forecasting
Account profitability and resource optimization Accounts receivable
performance and issue resolution Analyze operational and financial
data to identify trends, risks, and opportunities for improvement.
Partner cross-functionally with Operations, Product, Technology,
Finance, and Compliance teams to resolve complex client issues and
escalations. Team Leadership & Development Directly manage and
develop a team of 5–6 Strategic Account Managers . Set clear
performance expectations, coach team members, and drive
accountability to KPIs and service standards. Lead hiring,
onboarding, training, performance evaluations, and career
development for direct reports. Foster a collaborative,
solutions-oriented team culture focused on client success and
continuous improvement. Innovation & Continuous Improvement
Champion new ideas, process improvements, and innovative approaches
to enhance client experience and operational efficiency. Translate
client feedback and market insights into actionable recommendations
for internal teams. Thrive in a fast-paced, high-growth environment
while balancing multiple priorities and stakeholders. Requirements
Required Qualifications Bachelor’s degree from an accredited
four-year institution or equivalent professional experience. 7
years of experience in strategic account management, client
strategy, or consultative sales roles. Demonstrated experience
working with pharmaceutical manufacturers, HUB services, and/or
specialty pharmacy operations . Proven ability to manage complex
client relationships and deliver measurable business outcomes.
Strong analytical and problem-solving skills with the ability to
interpret data and drive strategic decisions. High level of
technical proficiency, including advanced use of Microsoft Office
tools (Excel, PowerPoint, Project, Visio).
Keywords: AssistRx, Orlando , Manager, Strategic Account Manager - (Pharma as Client), Sales , Orlando, Florida
