OrlandoRecruiter Since 2001
the smart solution for Orlando jobs

Agent, CSR

Company: Qualfon
Location: Orlando
Posted on: May 28, 2023

Job Description:

Job SummaryMain objectives and duties:1. Call Handling.* Resolves product or service problems by accurately understanding the customer's issue.* Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution* Answer product and/or service questions or concerns* Troubleshoot technical issues using all available tools* Process customer orders and purchase of products and services* Escalate to appropriate departments to expedite resolution of customer's issue* Provide exceptional customer service experience2. Complete Documentation* Create or update customer information in the client database during and after each call* Create accurate record of every customer transaction or interaction accurately, timely and professionally.* Update customer information following the established client guidelines* Comply to client and PCI guidelines in handling customer information3. Adherence to established internal and client guidelines.* Maintain a high level of professionalism when dealing with customers and clients* Establish positive relationship with every customer* Follow established weekly work schedules* Provide timely feedback to noticeable patterns of customer concerns4. Career Path and other account trainings.* Attend upskill trainings to enhance skills applicable to tier level* Attend scheduled bucket trainings to stay updated on product & service information including technical troubleshooting procedures* Be receptive on any changes in company and client policies5. Performance Results (Minimum of 70%).* Adheres to operation/tier level performance goals* Meets minimum goal of 70% on performance scorecard* Adheres to client Zero Tolerance Policy (ZTP)* Zero client auditsArea of expertise (Skills)* High school graduate, vocational grade of any course or its equivalent* Good verbal and written communication skills* Basic knowledge in computer navigationOther Skills and Experiences (Min)Prior work experience is not necessary but formal orientation is needed to enable the job incumbent to perform the job satisfactorily.* Listening Skills* Analytical Skill* Problem-Solving Skills* Communication* Technology Skills (job-related technical skills)* Customer Service* Service Mentality* Conflict ResolutionEducation

Keywords: Qualfon, Orlando , Agent, CSR, Sales , Orlando, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Orlando RSS job feeds