Work From Home (Orlando area) - Call Center Sales
Company: Hyatt Residence Club
Location: Orlando
Posted on: May 28, 2023
Job Description:
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
Call Center Vacation Planner - Sales
Job Summary
- Introduce and promote the brand to sell vacation ownership
preview packages over the phone.
- Answer questions about vacation destinations and resort
facilities and services.
- This job involves checking the availability of accommodations
and dates, and suggesting alternatives when the first choice is not
available.
- Vacation Planner sales associates at the call center promote
accommodation upgrades and extra nights to drive additional revenue
when available.
- Clearly explain the requirements for purchasing a preview
package and attending a vacation ownership sales presentation.
- Verify individuals or couples meet the eligibility
requirements. -
- Vacation planners leverage guest loyalty to the brands and to
persuade callers to purchase the vacation ownership preview
package.
- Confidently ask the potential owner to purchase the
package.
- Use sales techniques to overcome objections while maintaining a
polite and enthusiastic demeanor.
- Contact an appropriate call center individual, leader or
department to resolve guest calls, requests, or problems. -
- Vacation Planners must follow all call center and company
policies and procedures; maintain confidentiality of proprietary
information; protect company assets.
- Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank
guests with genuine appreciation.
- Speak with others using clear and professional language; answer
telephones using appropriate etiquette.
- Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by
Supervisors. - - -#imvwcc -
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture.
Keywords: Hyatt Residence Club, Orlando , Work From Home (Orlando area) - Call Center Sales, Sales , Orlando, Florida
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