Customer Support Agent
Company: Latitude, Inc.
Location: Orlando
Posted on: March 19, 2023
Job Description:
-Job Responsibilities:The following responsibilities, knowledge,
skills and abilities are the minimum requirements for the Customer
Service Executive: -
To ensure that all customer orders,
quotations, queries, complaints etc. are processed as quickly and
efficiently as possible; the target being the day of receipt. To be
the focal point for all contact from customers within a given
customer portfolio relating to any issues.To receive and action
communications from customers and other departments, whether
relating to CSE's own customer portfolio or not. Additionally, to
inform colleagues and/or customers of any developments in
activities that the CSE is aware of.Working independently and
seeking guidance from Manager/Supervisor/other departments when
necessary.To input and feed back to customers, details of work in
progress, using the daily production plan; check and follow up any
commitments made to customers or other departments to ensure
promises are being met; bringing any anomalies to the attention of
the Office Manager, External Sales Rep and customer.To record
thoroughly all aspects of orders (and amendments) being placed and
entered, both on LabelTraxx and within customers' purchase orders.
- - - -Job Responsibilities (continued): -
To advise production of short lead
time print requirements within lead time standards (an honest
opinion on required delivery dates), negotiating as long a
lead-time as possible. This includes notifying production of new
launch activity.Effectively manage stock levels and alert the
External to any potential non-recoverable stock write off costs.
To ensure that customer pricing is
effectively maintained and the accuracy of information appearing on
invoices, so that it conforms with customer contract
agreements.Invoicing to be completed on a daily basis - the target
being within 2 working days of dispatch. This includes, all
'extras' such as originations, cutters and delivery charges to be
invoiced.To be pro-active and seek opportunities to develop
existing accounts and where possible, to introduce new accounts to
the business.To keep the Supervisor informed of any actual or
potential activity adverse or otherwise, having an effect on the
Sales Office or Company business.To ensure that the CSE work area
is kept clean and tidy and that all files are well maintained. All
documents to be fully up to date at the end of each working day, or
better still, file as you go.To provide cover for answering phones
as and when reception requires. All calls to be answered within
three rings.To provide back up to colleagues on their accounts
during periods of absence.To generate and forward to Manager ideas
regarding changes in resources/procedures that could help improve
our level of customer service.To always promote professionalism. -
-Skills Profile:
Customer Service skillsStrong
communication/telephone skillsCritical thinking, active listening,
and extreme attention to detailOrganizational and time management
skillsAbility to work under minimum supervisionConfident team
playerComputer literateAbility to prioritize and work well under
pressure - -Office Equipment:
Computer
Desktop/Laptop/TabletMulti-function printer/copierMulti-line
telephone -Powered by JazzHR
Keywords: Latitude, Inc., Orlando , Customer Support Agent, Sales , Orlando, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...
