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Member Services/Reservations Agent

Company: Hilton Grand Vacations
Location: Orlando
Posted on: March 17, 2023

Job Description:

Job DescriptionHGV now offers Day One Team Member Benefits!Join us and be part of our growing team that creates vacation memories for our owners. Using their membership points, help our Hilton Grand Vacations owners plan priceless vacation memories via phone. Join the Club Team today and spend your day positively connecting our owners with the many potential adventures that await. Responsibilities Include:

  • Provide outstanding customer service in an inbound call center environment. Assist owners and Club Members by efficiently coordinating and promoting vacation opportunities through Club Membership.
  • Confirm reservations and provide relevant information about the resorts, unit amenities, and travel information.
  • Answer inbound calls and answer inquiries aimed at educating our owners and members regarding all program options, benefits and self-service opportunities.
  • Assist owners with lower-level challenges and provide resolution using our Spirit of Service techniques and empowerment tools provided.
  • Generate interest in special services such as cancellation protection and promotional opportunities available when applicable.
  • Interact with internal customers to include membership support, portfolio services, maintenance fee services, and more.
  • Transact maintenance fee payments, loan payments, payoffs, and Club assessments when applicable.Why do Team Members like working for us:
    • Competitive base pay plus monthly performance incentives
    • Recognition Programs and Rewards
    • Discounted Hilton hotel rates worldwide
    • 401(k) program with company match
    • Generous Paid Vacation Day Program
    • Paid Sick Days
    • Sundays Off
    • Work from Home (Remote) opportunity based on 6 months of proven performance
    • Employee stock purchase program
    • Annual International Customer Service Week Celebration
    • Tuition reimbursement programs
    • Numerous learning and advancement opportunities
    • Business Casual attire
    • Consistent day-to-day responsibilities
    • Daily Pay Option Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreementSchedule Details: Our Club Counselors may work anytime between Monday - Friday between 8:00 am - 8:00 pm EST and on Saturdays from 8:00 am - 5:30 pm. Paid training is provided for 3 weeks and is from 8:00 am - 5:00 pm Monday through Friday. Most common shift assignments are between 10:00 am and 8:00 pm and may include Saturdays. Shifts are assigned during the second week of training. Work from Home opportunities may be available after approximately four months and based on performance results. Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.QualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience:
      • High School Graduate
      • 6 months of professional customer service experience
      • Friendly and enthusiastic demeanor with a positive outlook.
      • Dedication for providing positive experiences for our Owners
      • Detail-oriented, self-motivated, and a problem solver
      • Verbal Fluency in English language required. Bilingual in Spanish, Portuguese helpful.
      • Basic computer literacy and skills
      • Must be able to talk and type simultaneouslyIt would be helpful in this position for you to demonstrate the following capabilities and distinctions:
        • 3+ years professional experience in call center customer service.
        • Timeshare, travel, or hotel front desk background.
        • Proficient in Microsoft Office including Outlook, WordWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Keywords: Hilton Grand Vacations, Orlando , Member Services/Reservations Agent, Sales , Orlando, Florida

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