Technical Service Representative

Company: Nesco Resource, LLC
Location: Orlando
Posted on: March 18, 2023

Job Description:

8am-5pm (Mon- Friday) with an hour lunch break.

The Regional Technical Service Representative will perform service activities in
the assigned region for the assigned product line(s). The individual is required to
live within the assigned territory and support current and new customer accounts.
Responsibilities include maintain complete technical knowledge of the assigned
products lines, communicate with existing clients, troubleshoot, perform failure
analysis, configure quotations, track service work-orders, physically perform
equipment repairs, travel within the territory for day or overnight trips .
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
-Establishes and maintains contact with existing customers and actively
participates in service effort to support all clients.
Travel throughout assigned region to call on regular and prospective
customers to service equipment. Travel time could be up to 50% during
the year.
Quote pricing and relay information to all pertinent parties. Develop, track
and ensure that quotations are completed and sent out to the customer on
a timely basis.
Develop, complete and submit all service orders.
Estimate date of delivery to customer, based on knowledge of service
repair and delivery schedules.
Turn in all reports such as call reports, expense reports.
Develop and maintain relationships with existing and new clients.
Serve as the liaison between the company and the customers in the
territory.
Maintain and care for the company vehicle (if applicable), products in
consignment, and other company property.
Attend training sessions or seminars and service as required by
management.
Other duties as assigned by the Executive in Charge of the Service
Department or designee.
QUALIFICATIONS
To perform this job successfully, the candidate must have 3+ years of previous
service experience -or other electromechanical equipment.
Candidate must be able to travel, including overnight trips or longer. Candidate
must be proficient or capable of using computers and various word processing,
database, spreadsheet, sales software (Windows).
Hardware installation and configuration (Computer and/or electronic
hardware). Experience installing and configuring hardware understands
the device input/output concept very well.
Schematics and Wiring Diagram reading
Electrical and Low Voltage experience
Experience in support and service by phone. We require previous
experience because our service is 75% on the phone.
Experience with ticketing systems is a plus. The ticket system does not
matter, the important thing is that the prospect understands the concept.
Hand tools skills
Some Computer skills. Microsoft Office tools.
A technical degree is a plus. Computer hardware, electronics, or any other
related career with phone service and ticketing systems concept.
EDUCATION
Degree in Engineering or Electronics a plus
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Drivers License and clean MVR record & BCI record.
PHYSICAL DEMANDS
Must be able to lift and move equipment (lift up to 50 lbs), the ability to transport
equipment on roadways, off roadways, in the field, and during inclement weather,
etc. Must be able to travel overnight or longer. The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to execute
the necessary functions.
WORK ENVIRONMENT
Travel is predominantly via automobile and by air. The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.
COM079


Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender

i dentity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, LLC, Orlando , Technical Service Representative, Sales , Orlando, Florida