Front Desk Agent

Company: SpringHill Suites by Marriott Orlando
Location: Winter Garden
Posted on: March 18, 2023

Job Description:

***$200 signing bonus***The SpringHill University Lake, managed by JL Hospitality Management, is seeking a Front Desk Agent to add to our amazing hospitality team! The SpringHill is a popular hotel located on the university campus which ensures a constant busy hotel! Candidate should be prepared to work in a fast-paced environment and have the ability to prioritize and accomplish multiple tasks with amazing customer service skills! Position Purpose:Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.Full-Time Benefits:* Medical, Dental and Vision coverage* Life Insurance* Paid personal time off* Leadership and Management Training Programs* 401K Retirement Plan* A PATH for your future!* Discounted room rates* A FUN PLACE TO WORK* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS - Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. - Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. - Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. - Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. - Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. - Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. - Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform acombination of the following supportive functions, with the percentage of time performing eachfunction to be solely determined by the supervisor based upon the particular requirements of thecompany. - Attempts to communicate with guest in guest's native language, if applicable. - Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Van Driver associates when needed - Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities and be able to explainand demonstrate that he or she can perform the essential functions of the job, with or withoutreasonable accommodation.--- Considerable skill in the use of a calculator to prepare moderately complex mathematicalcalculations without error.--- Ability to effectively deal with internal and external customers, some of whom will requirehigh levels of patience, tact and diplomacy to defuse anger, collect accurate information andresolve conflicts.--- Ability to read, listen and communicate effectively in English, both verbally and in writing.--- Ability to access and accurately input information using a moderately complex computersystem.JL Hospitality Management, LLC is quickly becoming the leader in Alaska's Hotel Industry with 11 hotels in Alaska and two resort properties at Disney in Florida. We are growing quickly and looking for hotel talent to grow with us! With competitive salaries, task force opportunities for future growth, and full benefit packages, we are your company for a great hospitality future!JB.0.00.LN

Keywords: SpringHill Suites by Marriott Orlando, Orlando , Front Desk Agent, Sales , Winter Garden, Florida