Service Sales Manager

Company: Mitsubishi Heavy Industries Group
Location: Orlando
Posted on: January 27, 2023

Job Description:

Service Sales ManagerCompany Name: Mitsubishi Power Americas, Inc.Location:Orlando, FL, US, 32809Description:SUMMARYManage all service sales marketing efforts for Mitsubishi Powers America Inc. (MP). Single pointcontact to manage all aspects of gas turbine, steam turbine and generator service sales includingProfit & Loss, Customer Service, Technical Support, etc. for assigned fleet.ESSENTIAL DUTIES & RESPONSIBILITIES Develop Key Account Plans to include detailed knowledge of customers organization,business goals, relationship status, and opportunities for business growth. Organize and facilitate customer Executive Meetings with the involvement of the MitsubishiPower leadership team and customer executives. Plan and develop a strategy for selling service, parts, upgrades and modernizations forassigned fleet. Develop winning proposals which meet MP and customer requirements. Work directly with customer to identify outage and/or maintenance plans and communicateback to the organization. Manage winning strategies with responsible product line(s), factory and MP seniormanagement. Ability to review, break-down and make actionable detailed customer request for proposal(RFP); Perform all Sales Lead duties required and outlined in the Service Sales Process. Communicate with MP management to develop and understand service, sales and marketingstrategies for the Americas. Communicate with Japanese factories on service pricing strategy, cost estimates andquotations. Support the development of new product offerings and upgrades. Coordinate strategies and sales effort with MP new equipment sales force. Assist in sales, marketing, and sales strategy development for Mitsubishi Power LTSAproduct offerings. Communicate with customers in the Americas to understand service needs via telephone, email and personal visits. Protect company confidential information by not communicating, disclosing, or using forbenefit of third parties and maintain the highest degree of honesty and integrity at all times. Perform other such duties as may be required.OTHER DUTIES AND RESPONSIBILITIES Comply with all safety policies, practices and procedures reporting all unsafe activities toManagement and/or Human Resources. Frequent overnight travel (at least 50%) by land, train and/or air. Participate in proactive team efforts to achieve departmental and company goals. Support ISO compliance and initiatives. Contribute to building a positive team spirit. Communicate effectively with all levels of the organization. Protect confidential information by not communicating, disclosing to, or using for benefit of3rd parties. Maintain the highest degree of honesty and integrity at all times. Perform other such duties as may be required.KNOWLEDGE, SKILLS & EDUCATIONTo perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.Education and/or Experience: This position requires a bachelors degree (Engineering orBusiness); or five (5) years of related experience and/or training; or equivalent combinationof education and experience.Language Skills: Ability to read and comprehend simple instructions, short correspondence,and memos. Ability to write basic business correspondence. Ability to effectively presentinformation in one-on-one and small group situations to customers, clients, and otheremployees of the organization.Reasoning Ability: Ability to apply common sense understanding to carry out instructionsfurnished in written, oral, or diagram form. Ability to deal with problems involving severalconcrete variables in standardized situations.Computer Skills: To perform this job successfully, an individual should have knowledge ofInternet software; Spreadsheet software, PowerPoint and Word Processing software.PHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands and work environment characteristics described here arerepresentative of those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk,bend, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Theemployees working environment may be loud. The employee may be required to adhere toMitsubishi Power and customer safety procedures including but not limited to, the use ofpersonal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).Mitsubishi Power Americas Inc. supports 365/24/7 service operations for internal andexternal customers with a mission of providing reliable and excellent customer service asneeded and all employees are to align with this mission.

Keywords: Mitsubishi Heavy Industries Group, Orlando , Service Sales Manager, Sales , Orlando, Florida