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Customer Service Representative

Company: Qualfon
Location: Casselberry
Posted on: November 26, 2022

Job Description:

Our Mission:
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University program
- FREE access to personal and professional support through the Qualfon Care Coaches' program
- Medical, dental benefits, vision, and life & accident insurance for full-time employees, 401K plus matching program
- Career advancement fast track
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Qualfon is dedicated to ensuring all team members have Fun@Work!
What you will be doing:
We provide a wide range of customer service such as enrollment inquiries, benefit inquiries, claims review, adjustments and processing, and assistance with the online member portal.
Answering inbound phone calls regarding a customer's health plans
We provide a wide range of customer service such as answering questions regarding covered and not covered services, reviewing claims, and making adjustments to denied claims
Building customer relationships
Operating accurately and efficiently in a fast-paced environment
Handling multiple responsibilities at one time
Smiling as you speak with our customers, our customers can hear the smile
What skills you will need:
- One -year prior experience in the health care field strongly preferred
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Ability to attend 100% of paid classroom training program
- Self-motivated and able to work independently
- Computer proficiency with applications
- Caring and active listening skills
- Sensitive and articulate written and verbal communication skills
- Eighteen (18) years of age or older on or before hire date
- Minimum education of a High School diploma or GED
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Job Type: - Full-time- Hiring Immediately

Keywords: Qualfon, Orlando , Customer Service Representative, Sales , Casselberry, Florida

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