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Front Desk Agent

Company: Hilton Hotels Orlando Downtown
Location: Orlando
Posted on: November 25, 2022

Job Description:

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Enroll guests in honors program, assign rooms, learn and use state of the art hospitality computer programs, inform guests if hotel amenities offered and local information. Earn incentives for processing sales groups leads, loyalty program enrollments, maximizing hotel revenue, and earning top guest survey scores.

Job Types: Full-time, Part-time

Pay: $14.00 - $14.50 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Night shift
* Weekend availability

Ability to commute/relocate:
* Orlando, FL 32801: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Hilton Hotels Orlando Downtown, Orlando , Front Desk Agent, Sales , Orlando, Florida

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