Front Desk Agent

Company: Crowne Plaza Orlando
Location: Orlando
Posted on: November 25, 2022

Job Description:

*FRONT DESK AGENT/CLERK*

*\*A monetary Perfect Attendance Award is given monthly to employees who meet eligibility ($100 per month for employees who are scheduled to work 4 or more shifts per work week, $50 per month for employees who are scheduled to work fewer than 4 shifts per work week) with no attendance or policy violations*

We are looking for resourceful individuals to work at the Hotel Front Desk. We are looking for 1 Part-Time and 1 Full-Time Front Desk Agent. The Full-Time position is offered an employee benefits package after 90-days of employment and having met the required hours worked.

Front Desk Agents/Clerks are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties.

Front Desk Agents/Clerks must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

Front Desk Agents/Clerks must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

*Responsibilities and Duties: *
* Be punctual and organized
* Look and conduct yourself professionally at all times
* Become familiar with all of the facilities and services offered
* Become knowledgeable with our room types and the special rates offered to different companies
* To become familiar with operating the fax machine, photocopier, switchboard, security systems and computer system
* Each shift must alert themselves to arrivals/departures
* Register guests and assigns rooms. Accommodates special requests whenever possible.
* Be informative to guest's questions/queries. Handle them professionally and courteously
* Establish a good working relationship with the guest and other personnel
* Become familiar with our regular guests and companies
* Always work within hotels rules and standards
* Cooperate and be considerate with all staff
* Keep front desk area clean, tidy and clutter free. Making sure items are returned to proper places
* File all material in the proper place
* Keep front desk stocked with supplies - forms, pens, paper etc
* Read log book at the beginning of each shift and follow any instructions
* Ensure all keys are signed out/in
* Check out/in guests ensuring all information is entered correctly
* Group arrivals - block rooms and organize for smooth check - ins
* Handle switchboard, making sure all calls are transferred correctly and take messages when requested
* Keep housekeeping informed of late check outs, blocked rooms and any other information requiring their attention
* Keeps maintenance informed of things requiring their attention
* Extend guests who need to be, as direct billing or credit card payment
* Collect payment for cash paying
* Take reservations - getting as much information from the guest as required, input into the computer making sure it is accurate, paying close attention to rates and company codes
* Running daily credit card transactions through a settlement process
* Recording daily room occupancy and rate totals
* Recording revenue totals for cash, checks, and credit card transactions
* Generating automated accounting reports for the manager's review
* Handling 3rd party reservations and ensuring proper processing
* Settling Corporate Accounts and sending reports to those entities for billing purposes
* Running the computer back-up systems
* Ensuring proper video monitoring for surveillance and processing
* Any other tasks assigned by Management Team
* Must be available to work all shift times including days, nights, weekends, holidays
* Must be aware of daily activities and meetings taking place in the hotel.
* Attends department meetings.
* Knows all safety and emergency procedures, and is aware of accident prevention policies.
* Maintains the cleanliness and neatness of the front desk area.

*Minimum Qualifications*

*Education: * High School diploma or equivalent

*Experience: * Preferred but not required

*Special Physical Requirements of the Job/Working Conditions: * Stand for long periods of time, use of hands or fingers, reach with hands and arms, talk and listen.

*Required to work flexible schedule based on the needs of the business*

*Special Skills: *
* Proficient in Microsoft Office Skills including Word, Excel and other programs
* Ability to handle multiple tasks at one time
* Good communication skills including verbal and written
* Positive and effective customer skills

*_Crowne Plaza Orlando _*is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Holidays
* Monday to Friday
* Weekend availability

Work Location: One location%58047475%

Keywords: Crowne Plaza Orlando, Orlando , Front Desk Agent, Sales , Orlando, Florida