Senior Hospitality Agent - Overnight
Company: Sonder
Location: Orlando
Posted on: May 15, 2022
Job Description:
Job DescriptionSonder is revolutionizing hospitality through
innovative, tech-powered service and inspiring, thoughtfully
designed accommodations combined into one seamlessly managed
experience. Officially launched in 2014 and headquartered in San
Francisco, Sonder is making a world of better stays open to all
with a variety of accommodation options — from rooms to suites and
apartments — found in more than 30 cities spanning eight countries
and three continents. Sonder's innovative app empowers guests by
making self-service features and 24/7 on-the-ground support just a
tap away. From simple self check-in to boutique bathroom amenities,
we bring the best of a hotel without any of the formality.The
primary responsibilities of the Sr. Hospitality Agent will be to
expertly delegate and coordinate tasks to Hospitality Agents. Our
Sr. Hospitality Agents will also be responsible for his/her ability
to complete tasks in an efficient manner, problem-solve issues
independently and quickly, implement processes, communicate
internally and externally, and analyze trends and data.If you're
ready for an evolving and fast-paced environment that is focused on
delivering amazing guest experiences, we'd love to hear from you!
AT SONDER YOU WILL:
- Coordinate and dispatch Hospitality Agents' daily tasks by
prioritizing and delegating tasks for outgoing and incoming
Hospitality Agent teams through to completion
- Respond to day-to-day guest requests, issues and other outreach
using the Sonder service principles
- Work alongside other Hospitality Agents and our remote guest
experience team, taking ownership of issues and ensuring they are
completed to the highest degree without supervision
- Guide guests through the Sonder experience, ensuring they have
an amazing first impression
- Coordinate workforce in the field to ensure appropriate
staffing levels and all guest needs are met
- Troubleshoot minor maintenance and technology issues (e.g.,
upholstery stain removal, light bulb replacements, access to units,
wifi connectivity or overseeing contractor appointments)
- Perform housekeeping quality audits and inventory checks in our
units to ensure that hospitality standards are met consistently and
robust feedback to our vendors is relayed in a timely fashion
- Assist with inventory duties such as preparing turnover kits,
receiving deliveries, and tracking linen/consumables
- Maintenance and organization of working spaces including
office, storage closets, warehouse and others, as assigned
- Travel to multiple Sonder properties throughout the local
market, as requiredWHAT WE LOOK FOR:
- Minimum 2 years experience working in hospitality, service or
customer service
- Guest-centric and positive mindset
- Communicate effectively and ability to set the right cultural
tone for the team
- Organized, hard working, and detail-oriented
- Comfort with ambiguity and rapidly shifting priorities
- Ability to take initiative and comfort in independent problem
solving with the humility to ask for help when needed
- Effective communicator who can influence others to drive
results
- Thrives in a fast paced, ever-changing, always challenging
startup environment
- Unintimidated by using mobile apps while in the field for team
collaboration and communication
- Flexible schedule and open to working evenings, weekends and
holidays
- Ability to lift/carry items up to 50 pounds and stand/walk for
extended periods of time
- This role requires regular access to a reliable smartphone and
a reliable vehicle to use for work, a valid driver's license, and a
clean driving record with proof of insurance. This position is
contingent upon your ability to provide proof of being fully
vaccinated against COVID-19 (currently one dose of the Johnson &
Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to
pass the pre-employment requirement. Individuals with medical
issues or religious beliefs or practices that prevent them from
getting the vaccine may request an exemption from the vaccine
requirement.We also have great benefits to make your life easier so
you can focus on what you're best at:
- Competitive compensation
- Generous stock option plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a
team of smart, ambitious and fun to work-with colleagues!We are an
equal opportunity employer and value diversity at our company. We
do not discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status or other protected classes.
Keywords: Sonder, Orlando , Senior Hospitality Agent - Overnight, Sales , Orlando, Florida
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