Reservations Agent $15 per hour - Sheraton Hotels - (21130651)
Company: Marriott International
Posted on: November 22, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Walt Disney World Dolphin, located at 1500 Epcot Resorts Blvd,
Lake Buena Vista, Florida, 32830 is currently hiring a Reservations
Agent $15 per hour.
Process all reservation requests, changes, and cancellations
received by phone, fax, or mail. Identify guest reservation needs
and determine appropriate room type. Verify availability of room
type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room
reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards;
anticipate and address guests service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Apply now at :
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choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Orlando , Reservations Agent $15 per hour - Sheraton Hotels - (21130651), Sales , Orlando, Florida
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