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Front Desk Agent

Company: Quality Inn & Suites Near The Theme Parks
Location: Orlando
Posted on: November 22, 2021

Job Description:

Job DescriptionThe Quality Inn & Suites Near the Theme Parks is looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. (Position is for PM shift only 3PM-11PM)Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and paymentsSkills
    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
    • Experiences with hotel reservations software, like, Marsha, Choice Advantage, Cloudbeds and RoomKeyPMS
    • Understanding of how travel planning websites operate, like Booking.com, Expedia and TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skills
    • Able to work in flexible work hours
    • Able to stand for long periods of timeJob Type: Full-time and or Part-timeStarting at: $11.00Job Types: Full-timeJob Types: Full-time, Part-timePay: From $11.00 per hourBenefits:
      • Employee discount
      • Paid time offSchedule:
        • 8 hour shift
        • Holidays
        • Weekend availabilityEducation:
          • High school or equivalent (Preferred)Experience:
            • Hotel Experience: 1 year (Preferred)Work Location: One location

Keywords: Quality Inn & Suites Near The Theme Parks, Orlando , Front Desk Agent, Sales , Orlando, Florida

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