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Global Payments Inc.: Remote Work From Home Customer Service Rep Us Only

Company: Global Payments Inc.
Location: Orlando
Posted on: November 22, 2021

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Summary Of This RoleInvestigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.What Part Will You Play?Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.What Are We Looking For in This Role?Minimum QualificationsStrong contact center phone experience or heavy volume phone experience in a call center . You must have at least 6 months of contact experience to be considered for this role.Able to use effective and probing questioning and listening techniques to identify customer needsAble to learn and work independently as well as in a team environmentIntermediate computer skillsStrong oral and written communication skillsAble to work a flexible scheduleAble to successful complete a background check that includes criminal, credit, drug screen, verification of education and past employment.Remote office internet connection via DSL or Cable Modem with a minimum speed of

Keywords: Global Payments Inc., Orlando , Global Payments Inc.: Remote Work From Home Customer Service Rep Us Only, Sales , Orlando, Florida

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