Sales and Service Specialist
Company: Firestone Complete Auto Care
Location: Orlando
Posted on: January 14, 2021
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Job Description:
JOB DESCRIPTIONThe retail Sales and Service Specialist (SSS) is
a unique hybrid role for stores and is intended as a key pipeline
for future career-growth within BSRO. This role is primarily
responsible for serving the Boss (customer) through assessing the
Bosses' needs, recommending appropriate products and/or services,
performing entry-level vehicle services, and ensuring Boss
satisfaction through thorough and timely completion of services.
Successful individuals in this role will learn all aspects of store
operations and effectively flex between interacting/serving the
Boss and efficiently completing basic vehicle service tasks as
required.COMPANY OVERVIEWBridgestone Retail Operations, LLC employs
over 22,000 teammates in North America and operates more than 2,200
company-owned stores. The store locations include Firestone
Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With
2,200 locations across America and over $3 billion in tire and auto
service sales, Bridgestone Retail Operations is the right place to
build a career.RESPONSIBILITIES* Hybrid RoleCustomer service,
sales, customer issue resolution- 75%Basic vehicle service tasks,
Oil, tires, fluids- 25%Store operations, opening/closing,
inventory, displays- as needed basis* Growth and career development
roleMay assist Manager or act as Manager-On-Duty in certain
circumstances or to support developmentWill learn all aspects of
store operations and flex between front/back shop
tasksQUALIFICATIONS* Minimum requirementsHigh School Diploma or
equivalentValid automobile driver's licenseCustomer service and
career growth mindsetAbility to complete required store education
courses and modules required for this positionAbility to learn and
perform basic vehicle service tasksAbility to learn and operate
store systems* Preferred2-year degree or non-traditional education
through training program completion, certification, or other
exhibiting the growth mindset that is needed in this
candidatePrevious consumer retail sales experiencePrevious
automotive experience a plusPrevious management/supervisory
experience a plusEMPLOYEE TYPERegular : Full time
Keywords: Firestone Complete Auto Care, Orlando , Sales and Service Specialist, Sales , Orlando, Florida
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