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Operations Manager

Company: Walt Disney Parks & Resorts
Location: Orlando
Posted on: May 17, 2018

Job Description:

Operations Manager At Disney, we re storytellers! We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. We create happiness. That s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! Operations Manager , Delivery, directly leads and manages hourly Cast Members in the Distribution Services Delivery organization. This large private trucking fleet business has work groups supporting the Merchandise, Food & Beverage, General Supplies and Local Traffic internal cargo transportation; Vehicle Maintenance; as well as the US Postal/interoffice Mail Services teams. Education/Experience: Master s degree from accredited academic institution (in Logistics, Business, Supply Chain or other related field) Bachelor s degree in Logistics, Business, Supply Chain or other related field Minimum 5 years management/leadership experience in a logistics, warehousing, supply chain or related field, with transportation operations leadership experience desired Experience leading in a Union environment Familiarity with Federal Motor Carrier Safety Act regulations regarding Commercial Drivers and associated equipment Experience with logistics supply chain systems to include transportation and/or warehouse management systems Experience in application of 5S, KAIZEN and/or Lean Manufacturing Principles Bi-lingual in Spanish a plus Strong organizational and time management skills Minimum 3 years management/leadership experience in a logistics, warehousing, supply chain or related field Flexibility with work schedule, including nights, weekends and holidays Excellent verbal, written, facilitation and presentation skills Proven ability to handle conflict effectively Working knowledge and ability to operate proficiently within Microsoft Office and within logistics technology systems Proven critical thinking and problem-solving skills to assess operational opportunities and provide actionable, outcome-based solutions Budget and scheduling management experience Responsibilities: Direct leadership and mentoring of Planned Work Specialists, truck drivers and forklift support personnel. Use active and inclusive approach in understanding the dynamic business and operational activities, identifying areas of opportunity for continuous improvement, and implementing those improvements with a sense of urgency. Cast safety (communication, training, observations/driver ride-alongs, 5S, root cause investigation, corrective actions, improvement initiatives, hazardous materials certification/training) Work with partners across property to maintain safe and efficient delivery areas Monitor individual and team performance measures and productivity rates Supervise daily activity in the area of responsibility Ensure compliance with operating guidelines, safety regulations and the Union contract Coach Cast Members for improved safety, service and efficiency results Manage to the annual operating plan for the work area; develop variance explanations Anticipate staffing needs and scheduling requirements; participate in the recruitment process of hiring qualified drivers that model the 4 Keys Basics (Safety, Courtesy, Show and Efficiency.) Engage with Cast Members to solicit their ideas and concerns; follow-up on open items in a timely manner Workflow scheduling and partnership with internal clients Achieve service level commitments Identify ways to improve the business and lead the change management of deployment and benefits realization Participate in planning and implementing various projects including, but not limited to, process improvement, facility upgrades and safety initiatives Ensure drivers are in compliance with DOT regulations Required Education: Bachelor s degree in Logistics, Business, Supply Chain or other related field Preferred Education : Strong organizational and time management skills Minimum 3 years management/leadership experience in a logistics, warehousing, supply chain or related field Flexibility with work schedule, including nights, weekends and holidays Excellent verbal, written, facilitation and presentation skills Proven ability to handle conflict effectively Working knowledge and ability to operate proficiently within Microsoft Office and within logistics technology systems Proven critical thinking and problem-solving skills to assess operational opportunities and provide actionable, outcome-based solutions Budget and scheduling management experience Disney is an equal opportunity employer. Drawing Creativity from Diversity. Apply Online Below!

Keywords: Walt Disney Parks & Resorts, Orlando, Operations Manager, Professions, Orlando, Florida

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