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Sales Consultant - Customer Care Owner - Orlando

Company: Holiday Inn Club Vacations
Location: Orlando
Posted on: December 7, 2017

Job Description:

Requisition Number PSLCCOOL Post Date 3/11/2017 Title Sales Consultant - Customer Care Owner City Orlando State FL Description
Holiday Inn Club Vacations is searching for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.We look for individuals who are passionate in
life and bring those qualities to work every day.Do you instill confidence, trust, and respect, encourage success and build relationships? We---re looking for people like this to join our friendly, engaged, professional team.

POSITION DESCRIPTION

This position provides an owner tour presentation based on the type of owner marketing channel.The primary function is to ensure a superior owner experience while our owners and guests are visiting the resort.The primary duties
of the Sales Consultant are to discover the owner---s needs & interests and create a personalized plan to help them re-modify their portfolio with Holiday Inn Club Vacations.Additionally from time to time the Sales Consultant will be required to contact owners/guests,
who for an assortment of reasons have not toured during their current stay.Direct contact either in person at the owner---s/guest---s condo or through other means will be made using a ---Non-sales--- approach.The minimum target will be to set up a follow-up call
to the owner---s/guest---s home after their vacation.

ESSENTIAL DUTIES AND TASKS Conducts an owner presentation and tour as trained at scheduled times from a customer service perspective. Attends training classes on an on-going basis and participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers Builds relationships with assigned Sales Training Managers and all members on the Customer Care Sales Team.Assists in ensuring all questions are answered in a professional, informative, diplomatic and correct manner Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience.Achieves personal and departmental written objectives as provided or determined throughout the fiscal year. This job description in no way states or implies that these are the only duties to be performed by the employee in this position.It is not intended to give all details or a step-by-step account of the way each procedure or task
is performed.The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES N/A Requirements

EDUCATION and/or EXPERIENCE High School Diploma, GED equivalent Bilingual encouraged but not required CERTIFICATES, LICENSES, REGISTRATIONS Real Estate License QUALIFICATIONS Dependable and goal oriented Self-directed and independent Persuasive interpersonal skills and strong oral communication skills Excellent customer service skills Strong work ethic, high energy level and positive attitude Pursuit of continuous improvement PHYSICAL DEMANDS

While performing the functions of this position, the Sales Consultant is required to be present throughout varied resort locations.Must be able to stand, walk, sit, climb stairs, and talk for extended periods of time and must
be able to drive a golf cart.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The Sales Consultant will divide his/her time between air-conditioned resort building and presentation rides that will require attending outdoor/indoor sales presentations with tour guests and management personnel on the resort
property.The Sales Consultant must be flexible to adapt to immediate changing situations and environments based on team and guest needs.

WORK SCHEDULE/HOURS

Must have a flexible work schedule and be willing to work weekends and holidays as required to meet business needs.A typical schedule is five days on, two days off.

Keywords: Holiday Inn Club Vacations, Orlando, Sales Consultant - Customer Care Owner - Orlando, Professions, Orlando, Florida

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