Service Coordinator - Dispatcher
Company: Comprehensive Energy Service Inc
Location: Longwood
Posted on: April 28, 2024
Job Description:
Comprehensive Energy Services, Inc. is hiring a Experienced
Service Coordinator - Dispatcher!
Join a company that values people and is passionate about making a
difference. Don't wait any longer to join our CES Team today!
Benefits Offered: Medical, Dental, Vision, Company Paid Life
Insurance and Short Term Disability, Additional Life Insurance,
Long Term Disability, Accident, Cancer, Hospital, 401 K, Paid Time
Off, Holiday pay, and more!Summary
Under general supervision, the Service Coordinator- Dispatcher will
maximize resources, productivity, and profitability by supporting
the operations management team. Additionally, the Service
Coordinator- Dispatcher will collaborate with the Field Supervisor
and Service Manager to ensure all technical service work has been
completed in a reasonable time and to our customer's
satisfaction.
Essential Duties
- Receive customer requests for unscheduled or scheduled service,
and dispatch technicians as needed
- Request and manage permitting, liens, and notary
- Ensure work has been performed to the customer's expectations
and provides customer follow up as needed
- Answer customer inquiries and resolves or escalate customer
issues, as needed
- Reconcile all service requests daily upon completion of the
service job
- Provided follow-up on activities to ensure service will be
completed within the expected timeline
- Provide Technicians with service repair estimates as
needed
- Provide the customer with immediate quotes for any unexpected
labor and/or costs that may occur
- Follow-up with the customer on proposals extra work
- Develop and maintain viable long-term relationships with
customers and subcontractors
- Participates in business review meetings by preparing and
discussing critical account information pertinent to current
profitability status and customer satisfaction.
- Researches and follows up on questions identified during
monthly business review
- Ensures that all customer account information required to
support call management activities and scheduling of tasks are kept
up to date in Sage Management
- Aim to keep all customers satisfied, both external and
internal.
- Contact the customer within 24hrs of service completion to
confirm the issue has been resolved to meet 100% guest
satisfaction
- Order all maintenance material and repair parts as
needed
- Escalate issues to appropriate individuals for timely follow-up
as required. May require direct interaction with customers for a
follow-up to secure purchase orders and/or meet special invoicing
needs.
- Verify that all work orders have the correct billing
information such as; rates, materials, miscellaneous charges, etc.,
before sending to Accounting for closure
- Forward all field generated sales lead to the appropriate
Salesperson or Supervisor
Experience / Education
- Minimum of five years of service-related experience, managing
service operations, and/or service scheduling.
- High school diploma or equivalent required
- Associate's degree preferred
Qualifications, Skills, and Abilities
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.
- Must demonstrate the ability to perform work
independently
- Strong organizational skills with a proven track record showing
attention to detail
- Superior verbal, reading, and writing skills; able to
communicate at all levels
- Must be able to read and apply manufacturers' instructions and
to communicate with customers, suppliers, and other CES employees
clearly
- Must have the ability to simultaneously handle large projects,
tasks, and issues with tact, cooperation, and persistence
- Able to prioritize work activities based upon financial impact
to desired business goals
- Experience and/or basic project accounting/cost principles,
desired
- Some knowledge of industry standards within the area of
discipline; HVAC, Refrigeration, Controls, or Plumbing
- Possess basic computer skills including Microsoft Word and
Excel
- Demonstrate the ability to develop relationships
- Strong analysis and judgment skills
- Works well in a team environment
For more information, please visit our website
https://cesmechanical.isolvedhire.com/jobs/
Further details will be provided during the interview process and
the job description. We are an Equal Opportunity Employer and a
Drug-Free Work Place
Keywords: Comprehensive Energy Service Inc, Orlando , Service Coordinator - Dispatcher, Professions , Longwood, Florida
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