Production Support, Sr. Consultant - Remote

Company: UnitedHealth Group
Location: Orlando
Posted on: November 17, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. -
The Production Support, Sr. Consultant is responsible for business analysis, solutions and testing for clinical software applications in a post implementation and production environment. The Analyst has a strong understanding of the OICS (Optum's Integration Care System) end to end cross product knowledge and is able to troubleshoot issues and provide resolution to issues or provide work arounds while issues are solutioned and resolved. The position provides product support, supports small clinical projects and monthly product releases. Additionally, this is a client facing position where strong interpersonal skills are needed to review monthly issues and provide clear explanations of the work needed to resolve issues. -
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. -

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 
  
• 2+ years Production Support experience
  
• 2+ years of experience documenting business requirements and user stories
  
• Hands-on experience with GuidingCare Software for care management, utilization management, appeals and grievances -
  
• Commensurate experience
  
• Proven ability to demonstrate immediate responsiveness to external clients
  
• Proven logical thinking and troubleshooting experience
  
• Proven organization skills required and excellent communication skills
  
• Ability to travel domestically up to 10% when required
  
  Preferred Qualifications:
  
  • 
    
  • Bachelor's degree
    
    
  • Clinical implementation experience OICS
    
  • Configuration experience
    
    California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $85,000 to $167,300 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
    *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
    
    
    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Orlando , Production Support, Sr. Consultant - Remote, Professions , Orlando, Florida