OrlandoRecruiter Since 2001
the smart solution for Orlando jobs

Help Desk Technician II

Company: Carrier Enterprise
Location: Orlando
Posted on: May 27, 2023

Job Description:

8050 Vista Reserve Blvd Suite 2200, Orlando, Florida 32829Job Summary:The Technical Support Representative will provide technical assistance and support to system users and provide software maintenance.Key Responsibilities:* Provide Level 1 Support on the phone queue.* Provide support over phone, email, and web basket ticketing system (KACE)* Provide Level 1-2 Support through web basket ticketing system, and escalate tickets as necessary to higher level (Infrastructure, Cyber Security, VOIP, etc.)* Imaging Dell devices (Desktop and Laptop platforms) through USB boot method, and sometimes PXE boot* Creation and maintenance of scripts in the KACE website in order to push scripts out to devices, ex. uninstall/install software, change REGISTRY value, restart system, etc.* Provide hardware/software support for Printers (HP, Xerox, Canon) and escalate any printer issues to vendor, SunPrint.* Provide support for Microsoft 365 office products.* Creation of Devices and Groups using Manage Engine Active Directory and assigning groups to windows accounts.* Work with team environment on projects assigned (RAM Upgrade Project, PC Refresh Project, etc.)* Assisting users with data migration in order to copy data from old/new devices.* Using Microsoft Azure Intune for Mobile Device Management (Create and Add devices, create, and add software and groups to the software, and then adding device to group, wipe devices, disable/enable devices, etc.* Helped set up nodes in the environment to push any software or updates from KACE system management for devices on LAN for site.* Performed proper decommission of older, legacy devices.* Provide support to customers and work as a team to engage proper ticket procedure and closure.* Provided support for iPods, iPads, iPhones, and Microsoft Surface Pro devices (Hardware/Software support)* Worked with Dell Support for any devices in environment under warranty needing to be repaired.* Life Cycle ICMS (Install, Change, Move, Surplus)* Helped with creation standard image.* Take weekly Inventory on all hardware equipment in IT Department* Installed and performed minor repairs to hardware, software, or peripheral equipment.* Migrate and/or upgrade hardware and software.* Updating Microsoft Active Directory and providing password resets* Delivered customer support services which includes installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.* Cloud Support for Office 365, One Drive for Business / Teams* Ensured tickets are updated and customers are kept fully informed of progress.* Resolved complex tickets regarding MS Office* Replace OF scanners for warehouse employee as needed.* Distribute and assign PC Nodes to the company branches and maintain the status.Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!Find out more about CE at www.carrierenterprise.com.Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).Qualifications:* Superior understanding of computer hardware and software systems.* Strong knowledge in Microsoft Office Suite or related software.* Ability to explain technical issues to technical and nontechnical employees and customers.* Proficient with or the ability to quickly learn an array of computer hardware and software.* Helpdesk / Desktop Support* Mobile device experience) Apple IOS, Android* Excellent oral / written communication skills* Helpdesk ticket system experience* Active directory password reset knowledge.* MS office experience and 365 account experience* Basic PC troubleshooting skills* Be able to multitask.* Excellent verbal and written communication skills.* Excellent interpersonal and customer service skills.* Excellent time management skills.* Ability to prioritize tasks and to delegate them when appropriate.Education and Experience:* Bachelor's degree in Computer Science or related field, or equivalent experience, required.* At least 4 years related experience required.

Keywords: Carrier Enterprise, Orlando , Help Desk Technician II, Professions , Orlando, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Orlando RSS job feeds