Team Lead, After Hours Logistics (Unfilled)
Company: Brambles USA Inc
Location: Orlando
Posted on: May 26, 2023
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Job Description:
CHEP helps move more goods to more people, in more places than
any other organization on earth via our 300 million pallets, crates
and containers. We employ 11,000 people and operate in more than 55
countries. Through our pioneering and sustainable share-and-reuse
business model, the world's biggest brands trust us to help them
transport their goods more efficiently, safely and with less
environmental impact. What does that mean for you? You'll join an
international organization big enough to take you anywhere, and
small enough to get you there sooner. You'll help change how goods
get to market and contribute to global sustainability. You'll be
empowered to bring your authentic self to work and be surrounded by
diverse and driven professionals. And you can maximize your
work-life balance and flexibility through our Hybrid Work Model .
Job Description Position Purpose: Responsible to lead and support a
team of people accountable for the order fulfilment, inventory
balancing, and order execution CHEP loads nationwide consisting of
volume of greater than 850 orders per week. Proactively manage
customer collections and deliveries to ensure customer expectations
are exceeded. Actively manage all relocations and other moves
related to the operation and service of the network. Provide
Holiday Coverage per Logistics Rotational and assigned schedule.
Assist Manager with oversight of the Logistics Coordinators on
administrative tasks. Responsible for maximizing the customer
experience through urgent fulfilment-related situations and
proactive customer service management. Afterhours team need to
develop close relationships and work effectively with customers,
vendors, and internal partners to proactively resolve situations,
identify solutions, and facilitate thorough communication between
all affected stakeholders. This role requires a high level of
expertise in relating to customers in a consultative capacity and
understanding of the Supply Chain to proactively seek the best
customer experience, and a strong drive for results. This is an
afterhours role requiring successful candidate to work afterhours
rotational schedule, requiring evenings and weekends. Scope:
Planning and execution of 45,000 truckloads annually. Major/Key
Accountabilities: Manage, lead, mentor and develop a team of people
responsible for execution of afterhours support service Oversee
updates and compliance to Salesforce Completion by team, Customer
Order Performance Adherence, and Rejections/Diversions Execute
on-time to an area volume > 850 truckloads per week Deliver to
average cost per unit budget for market Tender all optimized and
manually planned issues (including emergency loads), collections,
and stock transfers nationwide, where applicable. Efficiently
tracking of all CHEP arranged freight due for delivery daily to
ensure on-time shipment and delivery. Manages transporter base to
ensure consistent customer service and on time delivery by working
cross functionally and with provider. Maintains accurate electronic
documentation revolving around responsible area with systematic
tools not limited to (SAP, Salesforce, Outlook, BlueYonder,etc.)
Provide Holiday coverage per Logistics rotation schedule Daily lane
analysis for improved customer service, efficiencies, and cost
savings were available Minimizes direct costs required to execute
the plan by identifying and implementing cost saving solutions
while maintaining service expectations to customer base Autonomous
Regional Management & Issue Resolution Responsible for autonomously
managing the daily funnel of urgent fulfilment-related issues
within the network Partnering with CHEP daytime Logistics and
carrier partners to mitigate the impact of issues and communicate
thoroughly to customers Responsible for proactively notifying
customers of 'at-risk' deliveries or collections as identified by
systems, carriers, and internal partners in a timely manner
Responsible for fielding inbound customer calls related to the
aforementioned issues Regional oversight and collaboration with
carrier partners and customer to align expectations and mitigate
exceptions impacting service, primarily though optimizing trailer
utilization Leverage trend analysis and 'tribal' knowledge to
anticipate customer needs and proactively service, identifying
opportunities with customer behavior support regional fulfilment
success Work cross-functionally to identify and analyze issue root
causes, and ensure resolution plans are executed to drive supply
chain excellence. Develop cross functional relationship to help
deliver consistent message to the customer --- Establish and
maintain effective relationships with customers, Logistics,
Operations, Sales, Customers Service, and Carrier Measures: On Time
Performance for Customer Facing and Plant to Plant Relocations
Transport Budget Mapping Compliance Lane Consistency Routing Guide
Compliance Wal-Mart & TPM Dwell Booked Not Shipped/Booked Not
Received Authority / Decision Making: Communicate directly with the
carrier, operations, planning, and transportation Daily planning of
orders and carrier selections for orders that flow through
exception management Ability to balance inventory as needed within
respective cluster Ability to approve up to in spot market
(emergency freight) per truckload Key Contacts: Internal: Logistics
Planning Transportation Operations Quality CeC Sales External:
Carrier Base 3PL Management Groups at Service Centers Customers
Qualifications: Essential: Knowledge of Excel, Windows, and
MapPoint Bachelor's Degree in related field or 2+ years of relevant
experience 1+ year(s) of CHEP Logistics Coordinator experience
Desirable: Experience in the following areas: o SAP o BW o Access o
LEAN o Siebel Experience --- 2.5+ year experience in Supply Chain
and/or strong background in Customer Service --- Experience with
Process Improvement and Automation desired but not required ---
Skilled with data analysis and establishing standard operating
procedures Skills and Knowledge Technical Skill Requirements: Good
understanding of warehouse and transportation
Procedures/operations; strong problem solving, organization,
decision-making, communication, and time management skills.
Excellent customer skills and able to coordinate effective analysis
in regards to service and cost mitigation. Computer System/Skill
Requirements: Strong Microsoft office skills required (PPT, Excel,
Access). Knowledge of SAP, LEAN TMS, Six Sigma/Lean methodologies,
and Seibel systems preferred. Languages Essential English Desirable
Spanish Preferred Education Bachelors - Business
Administration/ManagementPreferred Level of Work Experience 3 - 5
yearsWe are an Equal Opportunity Employer and we are committed to
developing a diverse workforce in which everyone is treated fairly,
with respect, and has the opportunity to contribute to business
success while realizing his or her potential. This means harnessing
the unique skills and experience that each individual brings and we
do not discriminate against any employee or applicant for
employment because of race, color, sex, age, national origin,
religion, sexual orientation, gender identity, status as a veteran,
and basis of disability or any other federal, state, or local
protected class. Individuals fraudulently misrepresenting
themselves as Brambles or CHEP representatives have scheduled
interviews and offered fraudulent employment opportunities with the
intent to commit identity theft or solicit money. Brambles and CHEP
never conduct interviews via online chat or request money as a term
of employment. If you have a question as to the legitimacy of an
interview or job offer, please contact us at .
Keywords: Brambles USA Inc, Orlando , Team Lead, After Hours Logistics (Unfilled), Professions , Orlando, Florida
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