IT Service Desk Analyst
Company: Ravago Americas
Posted on: September 24, 2022
PURPOSE OF ROLE:
The Service Desk Analyst role is to provide technical support and
assistance to end-users of all levels, with a broad variety of
software and hardware issues.
- Diagnose Tier II technical support for Ravago staff, including
remote, telephone, and onsite support.
- Work with IT Ticketing system to get scheduled work.
- Answer calls on technical issues and resolve user
- Assist in scheduling and dispatching of technicians and
- Escalate to higher level with full troubleshooting details as
- Perform Moves, Adds and Changes to end-user equipment.
- Assist in maintaining documentation and instructions for IT
Service Desk issues.
- Provide accurate and timely logging of problems and resolutions
in appropriate systems.
- Deploy IT Equipment including PCs, Macs, Smartphones, and other
devices.KNOWLEDGE / QUALIFICATIONS / SKILLS / EXPERIENCE
- Excellent problem solving skills.
- Must be self-motivated.
- Ability to thrive and help foster a positive team
- Ability to prioritize and accomplish all given tasks in a
- Ability to learn quickly and retain knowledge of a wide variety
- Superior customer service and communication skills- ability to
effectively communicate with both technical and non-technical
- Extensive knowledge of trouble shooting of operating systems
(Windows 10, MacOS, and iOS).
- Knowledge of computer hardware trouble shooting. (Dell)
- Basic knowledge of server operating systems (Windows 2012 and
- Basic knowledge of Citrix sessions and troubleshooting systems
a plus. (Director)
- Basic understanding of LAN / WAN technologies.
- Understanding of IT security needs and procedures.
- Bachelors or Associate s Degree in related field or equivalent
- 3+ Years' Service Desk experience or equivalent troubleshooting
NOTICE TO APPLICANTS:
Ravago Americas is an equal employment opportunity employer. We
adhere to a policy of making employment decisions without regard to
race, color, age, sex, religion, national origin, disability,
veteran status, citizenship status, or marital status. We assure
you that your opportunity for employment with this employer depends
solely upon your qualifications.
Keywords: Ravago Americas, Orlando , IT Service Desk Analyst, Professions , Orlando, Florida
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