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Sales Site Experience/Systems Coordinator

Company: Hyatt Regency Orlando
Location: Orlando
Posted on: September 23, 2022

Job Description:

The Sales Site Experience/Systems Coordinator is responsible for planning and executing site experiences at the Hyatt Regency Orlando as well as tasks of the Systems Coordinator. This position provides support for Sales Managers in achieving group revenue goals for the Hotel.

Site Experience Responsibilities:


- Partners with the Sales Office to book group events within the group booking parameters
- Coordinates and plans all Familiarization Tours (FAM) and in-market customer events
- Represents sales department at staff meetings and stand up meetings and reports out on sales activities and upcoming site experiences
- Coordinates and executes all sales team related site experiences at the property
- Partners with sales and operations managers to develop creative aspects of site visit
- Gathers all important customer data from sales manager in order to plan appropriately (e.g. customer goals, specific needs, key account info, preferences, etc.).
- Develops site standards and pricing guidelines in order to control department expenses and allow for accurate projecting
- Understands competitor's strengths and weaknesses in order to differentiate Hyatt from the competition during the site experience
- Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
- Tracks booking revenue and leads generated from site visits
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
- Meets with walk-in clients and qualifies lead for Sales Manager
- Acts as Personal Concierge to client while on site to help coordinate any special requests.
- Assists with all transportation requests for sites and meets client upon arrival.
- Coordinates and delivers amenities and welcome note to guest rooms
- Performs other duties under the Systems Coordinator role

The Systems Coordinator role embodies an individual whose responsibilities include maintaining the sales systems, preparing reports and analysis, as well as provide support to the Director of Sales and Sales team. Highly organized, detail oriented, analytically minded, good oral and written communication skills are of utmost importance. The Sales Systems Administrator has to manage confidential payroll, hotel and associate information, so knowledge of SOX compliance and the ability to monitor private information is a must. If you are a team player and looking for advancement in sales and/or catering, this position is a good start to a fulfilling career with Hyatt.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Keywords: Hyatt Regency Orlando, Orlando , Sales Site Experience/Systems Coordinator, Professions , Orlando, Florida

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