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IT Support Analyst

Company: EBG
Location: Orlando
Posted on: August 7, 2022

Job Description:

Company Description Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels. EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country-serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country. EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Connecticut, and Los Angeles. Job Description The IT Support Analyst must be able to provide technical hardware and software support to networked installations of desktops and laptops running primarily Microsoft operating systems in a domain environment. Respond to support requests via phone, email and in person to a rapidly growing company. Training will be M-F for 6-8 weeks. Post-training, MUST BE ABLE TO WORK EVERY SAT & SUN, 8 Hour - Day Shift Responsibilities Provide Onsite support for primarily Windows environment along with assisting with user issues across the enterprise
Provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and other technology challenges
Create, resolve, or escalate tickets and track issues and resolutions
Manage user accounts on multiple systems
Escalate issues within the IT team as needed
Assist in solving technology incidents by providing onsite support for any networking or infrastructure issues. Qualifications Associates degree in related field and 2 years of relevant experience or an equivalent combination of education and experience
2 + years of IT helpdesk experience
Experience with account creation, deletion, and changes in Active Directory and Exchange, Azure AD
Experience with setup and troubleshooting Windows 10
Working knowledge of Office 365 - Outlook, Sharepoint, OneDrive, Teams, etc
Understanding of TCP/IP, WAN, LAN, and Wireless network technologies
Ability to communicate effectively, both written and orally, in a professional manner
Ability to multi-task, be a strong team player, and have strong organizational skills and time management skills
Must possess excellent problem-solving skills and an ability to find, troubleshoot, and resolve issues using whatever outside resources (i.e. research) are required Preferred Qualifications Technical certifications like A+, Network+, Security+ Additional Information The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All information will be kept confidential according to EEO guidelines.

Keywords: EBG, Orlando , IT Support Analyst, Professions , Orlando, Florida

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