Employee Relations Analyst - Telecommute in CA or NV

Company: UnitedHealth Group
Location: Orlando
Posted on: June 24, 2022

Job Description:

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) We are currently recruiting for an Employee Relations Analyst to join our team. The Employee Relations Analyst will provide day-to-day support to managers and Human Capital on a variety of employee relations issues. In addition to handling basic ER issues regarding attendance, performance and policy interpretation, this position will staff the Tier 2 ER phone queue 6 hours/day, doing intake of cases for managing or escalation to Senior ER Analysts and Case Managers. - If you are located in California or Nevada, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:

• Effectively and efficiently handle 6 hours/per day of incoming calls from Human Capital, Managers, and 'One Breath' cases
• Complete intake for all Employee Relations case types to either manage/escalate appropriately to Sr. Employee Relations Analysts and ER Case Managers
• Manage own caseload, providing coaching and consultation to managers on issues involving non-exempt employees, including basic attendance, performance, corrective action, and policy interpretation cases
• Intake, manage and/or appropriately escalate emergency 'One Breath' issues
• Other project work as it applies, i.e. severance documents, etc. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Undergraduate degree or equivalent relevant experience -
  • 1+ years of experience in employee relations, human resources and/or within HRdirect Service Center
  • Intermediate experience with Excel and Word
  • Availability to work a 10:30am-7:00pm CST shift Preferred Qualifications:
    • PeopleSoft or other case management database experience
    • Knowledge of State and Federal employment law; working knowledge in ADA, FLSA, EEO -
    • Problem solving and negotiating skills -
    • Independent, analytical decision-making based on knowledge and thorough interpretation of policy/practice -
    • Organizational skills with the ability to manage multiple priorities -
    • Ability to work independently while working within guidelines and established protocols
    • Accurate and timely analysis of a variety of data to meet deadlines and commitments -
    • History of consulting and able to work independently -
    • Demonstrate solid verbal and written communication/documentation skills -
    • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Orlando , Employee Relations Analyst - Telecommute in CA or NV, Professions , Orlando, Florida