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Remote Licensing Royalties Application Consultant

Company: Vistex
Location: Orlando
Posted on: June 24, 2022

Job Description:

As an Licensing Royalties Application Consultant with Vistex, you will be responsible for providing technical and business service and support to Vistex's Rights and Royalty Management Suite, defining client requirements, and collaborating closely with internal development teams. Applications Consultants will receive training in the Company's enterprise level rights and royalty management software solutions, developed for the Consumer Products Licensing and Media industries. The incumbent reports to the Director of Media Client Services, based in the company's Los Angeles, CA office.Responsibilities

  • Develop and maintain in-depth technical, product functionality and operational knowledge of the Licensing
  • Gather and document client requirements for new functionality, features and/or interfaces
  • Produce clear, concise functional specifications, data flows and test specifications from which the development teams will develop new products, product enhancements and solutions
  • Actively test and participate in the quality assurance activities for products; provide feedback to development teams on product performance, stability, quality and supportability
  • Use case management tools to document problems, to provide updates (internally and to clients) and to record resolutions
  • Develop system, support, and training documentation for use internally and with clients/end-users
  • Train clients and colleagues in the Vistex software
  • Assist with providing direct client technical service and support for software products and services via phone, email and on-site engagement, including logging new items and on-going correspondence, diagnosing, resolving, and escalating issues when requiredAbout Vistex Vistex's Rights and Royalty Management provides specialized software for the entertainment and brand licensing industries. Vistex helps clients maximize the exploitation of their intellectual property, reduce the time and cost of back-office administration, and manage the risk of revenue or expense leakage.With over 25 years of experience and over 400 customers, Vistex has provided solutions for every sector of the industry. The Rights and Royalty Management Suite is a specialized set of software packages which address different needs based on industry area, offering clients best-of-breed solutions for their business. Whether you are a small independent, or part of a major multinational, the Vistex R&R Suite is a scalable solution that will meet your needs. Qualifications
    • 3 plus years of Licensing Royalties Application Consultant (or Business Analyst) role
    • Hands-on experience implementing software products; ERP software/applications experience
    • Proven knowledge of software development, QA and implementation methodologies
    • Exemplary client-facing, technical and business service and support skills, with demonstrated ability to effectively develop and maintain client relationships
    • Strong verbal and written communication skills with proven capabilities interacting professionally with all levels of an organization - i.e. executives, technical teams and subject matter experts, both internally and externally
    • Demonstrated ability to apply creative, innovative, analytical and critical thinking to strategies, practices and problem-resolution; ability to anticipate and address unforeseen issues; strong attention to detail
    • Advanced computer skills and working knowledge of Microsoft Project, Visio, Word, Excel, PowerPoint and Outlook
    • Time management skills - ability to prioritize and multi-task and meet deadlines
    • High level of integrity and ownership for work products and timely deliverables
    • Goal and results oriented
    • Demonstrated willingness to learn
    • Enthusiastic, positive, can-do attitude; able to work independently and as member of a team
    • Highly reliable and dedicated work ethic - consistent attendance and punctuality are critical
    • Flexible; ability to adapt to changing priorities and rapid change
    • Willingness to pitch in anywhere and wherever, as business needs demand
    • Self-motivated; self-directed; highly-organized; strong attention to detail and accuracy
    • BA degree in a closely related field Education
      • Bachelors Degree in Accounting or Finance or related fieldHighly Preferred:
        • Experience implementing or support ERP software in the Licensing/Media space
        • Experience with accounting/royalty participation softwareWhat we offer:
          • A great place to work
          • Opportunity to actively participate on a wide range of projects for multinational companies solving technical and business operations problems for the music, consumer products, media/entertainment and other intellectual property licensing industries
          • Competitive base salary + benefits
          • Career development opportunities
          • A growing, dedicated team of high-performing people, passionate about technology and delivering outstanding service and support to our clients

Keywords: Vistex, Orlando , Remote Licensing Royalties Application Consultant, Professions , Orlando, Florida

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