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Enterprise Technical Support Technician

Company: TEKsystems
Location: Orlando
Posted on: November 22, 2021

Job Description:

TEKsystems is looking for multiple Technical Support Technicians for a contract to--hire opportunity:Top Skills:1.) Ideally 1+ years of General Network/Telecommunication Troubleshooting experience2.) Experience working in a Contact Center, Technical Support role - Customer FocusedTroubleshooting: Remote/Phone Support3.) Customer Service, Documenting (ticket tracking/creation)Ability to think outside the box, solution oriented.Military--back ground--is a plusSomeone with an A+, Network +, or CCNA is highly recommended.This company is looking for an entry level technical support technician. The interaction with the business customer (enterprise, commercial, executive business client). On average the technician will handle 15 tickets per day. Troubleshooting and communication with end user will--be anywhere from 10-15 minutes. The technician will spend time researching, analyzing, and troubleshooting the cause of the network issue. If tech is unable to resolve the issue he or she will escalate the ticket to the appropriate team which can be multiple teams: NOC, Network Administration, Engineering, Field Operations, etc. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Orlando , Enterprise Technical Support Technician, Professions , Orlando, Florida

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