Enterprise Technical Support Technician
Company: TEKsystems
Location: Orlando
Posted on: November 22, 2021
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Job Description:
TEKsystems is looking for multiple Technical Support Technicians
for a contract to--hire opportunity:Top Skills:1.) Ideally 1+ years
of General Network/Telecommunication Troubleshooting experience2.)
Experience working in a Contact Center, Technical Support role -
Customer FocusedTroubleshooting: Remote/Phone Support3.) Customer
Service, Documenting (ticket tracking/creation)Ability to think
outside the box, solution oriented.Military--back ground--is a
plusSomeone with an A+, Network +, or CCNA is highly
recommended.This company is looking for an entry level technical
support technician. The interaction with the business customer
(enterprise, commercial, executive business client). On average the
technician will handle 15 tickets per day. Troubleshooting and
communication with end user will--be anywhere from 10-15 minutes.
The technician will spend time researching, analyzing, and
troubleshooting the cause of the network issue. If tech is unable
to resolve the issue he or she will escalate the ticket to the
appropriate team which can be multiple teams: NOC, Network
Administration, Engineering, Field Operations, etc. About
TEKsystems: We're partners in transformation. We help clients
activate ideas and solutions to take advantage of a new world of
opportunity. We are a team of 80,000 strong, working with over
6,000 clients, including 80% of the Fortune 500, across North
America, Europe and Asia. As an industry leader in Full-Stack
Technology Services, Talent Services, and real-world application,
we work with progressive leaders to drive change. That's the power
of true partnership. TEKsystems is an Allegis Group company. The
company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Orlando , Enterprise Technical Support Technician, Professions , Orlando, Florida
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