Service Desk Analyst (Phone and Desktop Support)
Company: Hays
Location: Orlando
Posted on: April 10, 2021
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Job Description:
Service Desk Analyst (Phone and Desktop Support) - Contract or
CTP - Orlando, FL
The end client is unable to sponsor or transfer visas for this
position; all parties authorized to work in the US without
sponsorship are encouraged to apply.
A Provider of Goods and Services is seeking a Service Desk Analyst
(Phone and Desktop Support) n in Orlando, FL.
Role Description
--- 80-90% Phone support for internal customers and 10-20% Desktop
support.---Help current customers with support of existing products
and installation of new equipment
Shifts: Must be open to any hours in the 8am to 9pm time free
Monday- Friday and Saturday and Sunday from 8am to 6pm. Most
contractors will work Mon-Friday day shift with one weekend
day.
Skills & Requirements
--- 3+ years of Service Desk experience.--- Excellent phone support
skills in a technical environment--- Worked with technical upgrades
and installations--- Strong Microsoft Support skills--- Ability to
communicate with non-technical customers--- Ticketing System
experience. They use Avanti Heat which is much like ServiceNow
Why Hays?
You will be working with a professional recruiter who has intimate
knowledge of the Information Technology industry and market trends
. Your Hays recruiter will lead you through a thorough screening
process in order to understand your skills, experience, needs, and
drivers. You will also get support on resume writing, interview
tips, and career planning, so when there's a position you really
want, you're fully prepared to get it.
Additionally, this position is a contract role where Hays offers
you the opportunity to enroll in full medical, dental or vision
benefits.
--- Medical--- Dental--- Vision--- 401K--- Life Insurance ($20,000
benefit)
Nervous about an upcoming interview? Unsure how to write a new
resume?
Visit the Hays Career Advice section to learn top tips to help you
stand out from the crowd when job hunting.
Hays is an Equal Opportunity Employer.
Drug testing may be required; please contact a recruiter for more
information.
Keywords: Hays, Orlando , Service Desk Analyst (Phone and Desktop Support), Professions , Orlando, Florida
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