Customer Support Technician
Company: Kforce Technology
Location: Ocoee
Posted on: January 15, 2021
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Job Description:
RESPONSIBILITIES:Kforce has a client in search of a Customer
Support Technician in Ocoee, FL. Key Tasks: * Configure, install,
monitor and maintain IT users' PC software and hardware* Provide
Information Technology Support to end-users at remote sites as
needed* Install and configure network and local printers* Position
is responsible for utilizing the service desk to document solutions
to IT problems* Provide end-user training, as needed* Assist in
audio visual setups and videoconference support* Responsible for
maintaining Windows workstations and overall information systems
support for Turnpike Enterprise users* Configure and deployment of
Information Technology resources; Includes, but is not limited to
desktop, laptops, printers, mobiledevices, etc. * Troubleshoot and
perform minor repairs to hardware, software, and peripheral
equipment, using proven troubleshooting procedures* Assist in
coordinating audio visual setup and videoconference support*
Support Audio Visual meetings onsite and remotely* Assist with
annual inventory scanning and equipment surplus* Responsible for
security administration (password reset)* Install, configure, and
update software* Participate in team projects, meetings and
assignments* Responsible for reading and following the Department's
Procedures and Policies* Responsible for understanding and
enforcing the Department's Policies and Procedures* Responsible for
documenting solutions to Technology issues* Responsible for
traveling to remote sites to resolve IT related issues and/or to
deploy resources* Responsible for tracking incidents in the service
desk ticketing systems* Responsible for creating/tracking PMR's for
IT equipment transfers/relocation* Perform other related duties as
assigned onsite and remotelyJob Requirements:REQUIREMENTS:*
Associate degree or Technical Institute degree/Certificate in
Computer Science, Information Systems, or related fields or
equivalent work experience* A+ Certified* 2 to 5 years of
experience* SCCM Experience* Good Verbal and Written Skills*
Problem Solver* Team Player* Customer Driven* Self-Motivated*
Detail Oriented* Audio Visual Skills* Time Management*
Organizational SkillsKforce is an Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, pregnancy, sexual orientation, gender identity,
national origin, age, protected veteran status, or disability
status.SDL2017
Keywords: Kforce Technology, Orlando , Customer Support Technician, Professions , Ocoee, Florida
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