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Customer Support Technician

Company: Kforce Technology
Location: Ocoee
Posted on: January 15, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Customer Support Technician in Ocoee, FL. Key Tasks: * Configure, install, monitor and maintain IT users' PC software and hardware* Provide Information Technology Support to end-users at remote sites as needed* Install and configure network and local printers* Position is responsible for utilizing the service desk to document solutions to IT problems* Provide end-user training, as needed* Assist in audio visual setups and videoconference support* Responsible for maintaining Windows workstations and overall information systems support for Turnpike Enterprise users* Configure and deployment of Information Technology resources; Includes, but is not limited to desktop, laptops, printers, mobiledevices, etc. * Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures* Assist in coordinating audio visual setup and videoconference support* Support Audio Visual meetings onsite and remotely* Assist with annual inventory scanning and equipment surplus* Responsible for security administration (password reset)* Install, configure, and update software* Participate in team projects, meetings and assignments* Responsible for reading and following the Department's Procedures and Policies* Responsible for understanding and enforcing the Department's Policies and Procedures* Responsible for documenting solutions to Technology issues* Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources* Responsible for tracking incidents in the service desk ticketing systems* Responsible for creating/tracking PMR's for IT equipment transfers/relocation* Perform other related duties as assigned onsite and remotelyJob Requirements:REQUIREMENTS:* Associate degree or Technical Institute degree/Certificate in Computer Science, Information Systems, or related fields or equivalent work experience* A+ Certified* 2 to 5 years of experience* SCCM Experience* Good Verbal and Written Skills* Problem Solver* Team Player* Customer Driven* Self-Motivated* Detail Oriented* Audio Visual Skills* Time Management* Organizational SkillsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.SDL2017

Keywords: Kforce Technology, Orlando , Customer Support Technician, Professions , Ocoee, Florida

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