OrlandoRecruiter Since 2001
the smart solution for Orlando jobs

HVAC Support Specialist - Longwood

Company: Sears Holdings Corporation
Location: Orlando
Posted on: November 23, 2020

Job Description:

HVAC Support Specialist The Support Specialist is responsible for providing a multitude of support function in a professional and timely manner by listening carefully to customers, Service Technicians and members of management. This position is responsible for customer relations, inventory maintenance, and auditing and cashiering. JOB SCOPE: Responsible for the clerical and administrative support to the District Sales and Installation function for annual installed volume between $2.5M to $20M per District. JOB DUTIES/RESPONSIBILITIES: Answers incoming telephone calls regarding service, Estimated Time of Arrival (ETA), and customer concerns Communicates effectively with the Support Manager, Routing, Technical Managers, and Technicians to resolve customer complaints and determine the best solution in order to provide best-in-class customer service Communicates effectively with Customer Care Network (CCN), via the computer and telephone, to resolve customer issues regarding parts, billing, and order status Completes necessary forms via Sears Intranet to request refunds, gift cards, Protection Agreement extensions, and manual customer billing Works with retail stores to provide replacement items and solve customer issues Completes resolution forms for the Technical Manager regarding customer complaints, customer compliments, and other various customer concerns regarding service Assists Technicians with look-up on service orders pertaining to service history Creates and distributes NCR and multiple attempt list to Technical Managers on a daily basis Adheres to International Standards Organization (ISO) policies and procedures Works to solve Better Business Bureau and Intranet complaints from customers Assists customers with food loss claims that were not processed on the day of service Assists Technicians with paper service orders, and occasionally makes adjustments to service orders on-site Documents customer feedback as appropriate Assists Technicians with truck stock inventories Prepares vendor invoices for accounting center to process Works and monitors over's and short's screens to ensure money is collected accurately Works toll expense report, if applicable Researches checks returned from Cerdegy Adheres to all company policies and procedures Performs other duties as assigned REQUIRED SKILLS: Ability to work well with others in a team setting to deliver high performance results Outstanding customer service skills Ability to follow specific process steps to ensure quality workmanship Effective time management skills Ability to accept responsibility for work assignments and job duties, and to be held accountable for successful completion Basic analytical and quantitative skills Computer literacy skills Excellent verbal and written communication skills Ability to be open to change, and to implement change quickly and effectively. PREFERRED SKILLS: Customer service or call center experience Knowledge of Internet-based applications Experience and aptitude with computers and databases JOB REQUIREMENTS: 1-2 years of related experience 18 years of age or older

Keywords: Sears Holdings Corporation, Orlando , HVAC Support Specialist - Longwood, Professions , Orlando, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Driver - Local
Description: ApplyDescriptionWe are currently looking to fill our Local Position, this is a Part time opportunity between 25 to 29 hours a week. We are looking for a responsible Delivery
Company: Amerifleet
Location: Orlando
Posted on: 11/30/2020

Construction Market Manager - Orlando & SE FL
Description: Description:Market Manager - Orlando, FL and SE, FLSummary/ObjectiveThe Market Manager position is the face of the market representing Alpha EMC. The Market Manager is responsible for coordinating market (more...)
Company: Alpha EMC
Location: Orlando
Posted on: 11/30/2020

Maintenance Mechanic
Description: UPS is currently hiring Building and Systems Engineering BaSE Mechanics. This position is responsible for maintenance activities that are performed to keep a UPS package handling facility operating (more...)
Company: United Parcel Service
Location: Windermere
Posted on: 11/30/2020


1st Shift, Part-time Shipping & Receiving Clerk (C...
Description: Position Summary...What you'll
Company: Connexus
Location: Orlando
Posted on: 11/30/2020

Class A Regional Driver
Description: br br br CDL Class A Regional Driver br br TeamOne Logistics is a nationally recognized third-party logistics partner exclusively focused on asset-based transportation in the logistics industry. (more...)
Company: TeamOne Logistics
Location: Ocoee
Posted on: 11/30/2020

CDL A Dedicated Truck Driver: Pay Guarantee + No Touch + $57k/year
Description: Class A Driver Needed for Regional Run Paper Transport PTI , has an exciting CDL-A truck driver opportunity for dedicated freight. Our CDL-A dedicated truck driving jobs offer outstanding advantages (more...)
Company: Paper Transport
Location: Mount Dora
Posted on: 11/30/2020

Transportation Coordinator/Driver
Description: Position SummaryThe Transportation Coordinator/Driver loads, transports, and unloads residents safely for personal errands, medical appointments and activity outings in accordance with all laws, regulations (more...)
Company: Century Park Associates
Location: Orlando
Posted on: 11/30/2020

CDL A Drivers Car Haul To 29 Hour All Hometime Options
Description: br br br CDL-A Drivers/Car Haul To 29 HR-HOMETIME Daily, Weekly br Throughout the Week Average 60K to 99K Benefits br Plus Dedicated Routes br Call 877 791-2341 or Apply Online (more...)
Company: Hogan Transports, Inc.
Location: Winter Springs
Posted on: 11/30/2020

CDL-A Owner Operator Truck Driver - $1.00-MILE BASE PAY!
Description: Solo Owner Operators Earn 1.00 Per Mile Base Pay John Christner Trucking is moving critical fresh food loads to restock shelves and need hard working professionals like you. We are all in this together. (more...)
Company: John Christner Trucking
Location: Orlando
Posted on: 11/30/2020

PLUMBER RESIDENTIAL SERVICE
Description: Description:Heichel Plumbing In is well established plumbing company seeking to hire experienced residential/light commercial
Company: Hiechel Plumbing
Location: Winter Garden
Posted on: 11/30/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Orlando RSS job feeds