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Business Analyst

Company: Asurion
Location: Orlando
Posted on: December 5, 2019

Job Description:

uBreakiFix Business Analyst Job Summary: Provide analytical and consulting support to uBreakiFix Leadership in making strategic decisions by analyzing, manipulating, tracking, internally managing and reporting data. This may entail working with our data systems to pull information using MySQL, analyzing the information in Excel or other tools, and presenting the data to various leaders. Supports and prepares comprehensive analyses, operational and financial reports with written summaries to organizational leadership. Essential Duties and Responsibilities: Performs descriptive and/or in-depth analysis for problem-solving and to help decision making, by extracting, cleaning, summarizing, tabulating and formatting data using tools such as MySQL. Participate in and/or lead projects of moderate to complex scope as assigned and manages multiple internal and external. Perform data analysis and provide consultative and advisory recommendations to service area leaders to support data requirements for strategic operational and financial decisions. Prepares departmental and/or partner required reports Developing reports, including but not limited to utilization, performance, and efficiency relevant to Customer Care. Develop and automate reports using SQL, Excel, and Access. Conduct ongoing user education and provides management consultation on the use and interpretation of analysis, reports, methodologies and source data and systems. Participates in the planning and development of service area, departmental and/or functional budgets. Demonstrate leadership and willingness to teach others and learn. Qualifications: Bachelor's degree in economics, finance, health care administration, public health administration, statistics, mathematics, operations research, or related field required. One (1) to Two (2) years of directly related experience required. Highly proficient with MySQL, Microsoft Excel, and Access. Experience with analytical manipulation and interpretation of and maintaining multiple large databases or data warehouses required. Setting up meta datasets for departments according to their need and providing oversight for data governance and integrity. Nonessential Functions: Recommend improvements to supported applications, including anticipating design or technical problems and suggesting viable alternatives. Participates in team/staff meetings; attends in-service meetings, and applicable workshops. Perform other duties as assigned by supervisor. Personal Competencies: Must have good written and verbal communication. Strong experience in understanding business partner needs, documenting partner needs, documenting detailed report requirements. Must be able to understand the big picture as well as pays attention to detail. Must have strong analytical skills and problem-solving ability. Must be able to overcome challenges to meet deadlines. Must be a team player. Analytical Skills - The ability to tackle a problem by using a logical, systematic, sequential approach. Possess creative thinking, learning, systems thinking and problem-solving. Must be effective at defining and solving problems in order to ensure that the real, underlying challenge is understood and that solutions actually address it. Communication - Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management. Information Management - Ensure accuracy and integrity of data. Knowledge of application software. Technology privacy, confidentiality, and security requirements. Internal and External Stakeholder Management - Ability to focus on both internal and external stakeholders simultaneously. Identifying all people or organizations impacted by the program and its projects, and documenting relevant information regarding their interests, involvement, impacts heavily on program and project success. Project Management -Ability to manage projects, planning, prioritizing. ing knowledge, skills, tools, and techniques to project activities to meet project requirements. SUP07894 - Orlando - Florida - US - 2019/11/18

Keywords: Asurion, Orlando , Business Analyst, Professions , Orlando, Florida

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