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Supervisor, Patient Care

Company: Centene
Location: Orlando
Posted on: November 11, 2019

Job Description:

Supervisor, Patient Care Position Purpose: Manage workflow of the patient care services function ensuring quality output. Assist with developing and administering all training related to the department and performing quality audits. - Supervise daily tasks and manage workflow of the patient care function - Plan, assign and direct work and address and resolve escalated and urgent issues - Manage workload effectively to ensure performance standards are met - Oversee and manage inbound and outbound call handling ensuring service level standards are met - Serve as the point person for all questions and concerns regarding faxes and intake prep functions - Evaluate and report call center statistics to management - Assist in the development and implementation of training modules and materials, including providing training to employees Education/Experience: High school diploma or equivalent experience. 3+ years of healthcare, insurance or benefits experience. Strong oral and written communication skills. Proficient in Microsoft Office applications. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Customer Service USA-Florida-Orlando AcariaHealth Pharmacy Full-time

Keywords: Centene, Orlando , Supervisor, Patient Care, Other , Orlando, Florida

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