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Coordinator, Customer Service

Company: Walmart
Location: Orlando
Posted on: November 11, 2019

Job Description:

Position Summary...Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.What you'll do...Provides customer service by handling and responding to communications from customers (for example, phone, radio, in-person); developing solutions to accommodate requests and feedback; assisting customers with special requirements; negotiating fuel prices; controlling access to the ramp area; coordinating vehicle escorts with security team; and maintaining cleanliness and presentation of public areas.Maintains records and generates reports (for example, daily, weekly, monthly) by ensuring accuracy of records; reconciling and logging fuel tickets for internal and external customers; filing invoices; balancing bank statements and cash drawers; monitoring and maintaining inventory; entering and documenting customer information and reservations; distributing mail; procuring customer payments; and recording fuel delivery information.Sets up pharmacy shipments by verifying patient information and prescriptions for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order).Coordinates ground support by serving as point-of-communication for personnel (for example, crew, line service technicians, flight operations coordination); ensuring completion of orders according to specifications; determining hangar access and availability; arranging services for after-hours requests; ensuring fulfillment of ground services (for example, lavatory, ground power unit services, de-icing); and preparing service request documents.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Customer ServiceAssociates, Associates: Business

Keywords: Walmart, Orlando , Coordinator, Customer Service, Other , Orlando, Florida

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