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Donor Experience Data Administrator

Company: YMCA of Central Florida
Location: Orlando
Posted on: August 17, 2019

Job Description:

The YMCA of Central Florida is seeking a dynamic Donor Experience Data Administrator to join our corporate office Financial Development team. Under the direction of the Vice President of Financial Development, this individual will maximize the use and efficiency of the donor databases to grow donor engagement and ensure organizational integrity in support of the Financial Development goals, strategy, and mission of the YMCA of Central Florida. This individual conducts donor prospect research and provides support to the Financial Development team. Discover your unlimited potential and make a real IMPACT with a career at the Y! Job Responsibilities

  • Manage the donor database for the organization.
  • Maintain data integrity of the Financial Development database by developing and running audit reports, as well as analyzing data for accuracy. Clean up and merge all duplicate donor records.
  • Process all pledges/payments/gift Association-wide via mail, credit card, online, and other. Generate pledge reminders and invoices.
  • Process Annual Support Campaign and Capital gifts in a timely manner.
  • Produce acknowledgement/tax letters while checking for grammatical/typographical mistakes.
  • Develop effective and efficient systems to manage data connections and transfers between systems currently in place.
  • Work with team to support sharing of data and information across donor platforms and CRM.
  • Develop and produce reports and queries for ad-hoc and ongoing Financial Development reporting. Review, track and analyze data to produce daily, weekly, and monthly reports in support of Financial Development operations.
  • Produce queries, reports, lists needed by Financial Development team as needed.
  • Assist with Financial Development mass mailings and correspondence.
  • Create custom dashboards for Financial Development team which demonstrate revenue progress in real-time, and manages tasks and actions.
  • Train designated staff on relevant database systems.
  • Ensure that the submitted forms are accurate and entered in the system accurately. Follow up with Financial Development team and Family Center staff when appropriate.
  • Manage Help Desk inquiries to ensure data integrity.
  • Support the Financial Development department with database maintenance and enhancements, upgrades and implementations, testing of system changes, development and execution of process improvements, and special projects as needed.
  • Identify and employ best practices in systems and technology to support effective financial development operations and reporting.
  • Complete special assignments as assigned for the Financial Development department as identified, including donor research and creating presentations.
  • Develop and maintain user procedure manuals to ensure that they are up-to-date with current processes.
  • Monitor the central pledge email account. Distribute or respond to emails as needed.
  • Assist with planning and executing special events as required.
  • Assist with Grants as required.
  • Attend meetings and trainings as required.
  • Promote and represent the mission and core values of the YMCA of Central Florida in the Association. Job Requirements To be successful, you must meet education, training and experience requirements, and you must be able to demonstrate some critical knowledge, skills, and abilities:
  • Bachelor's degree in information systems, computer science or related field required.
  • Minimum 5 years of experience in database administration, reporting and maintenance required. Salesforce CRM or comparable fundraising software experience.
  • Prior experience with database enhancements, implementations and/or upgrades desired.
  • Previous experience using ad hoc reporting tools required; such as Discoverer, Crystal Reports or OBIEE a plus.
  • Previous financial development and/or non-profit experience preferred.
  • Must have excellent interpersonal skills with the ability to interact with all levels of staff, members, volunteers and guests; providing a high-level customer service experience.
  • Microsoft Office proficiency required, including a very high level of skill in Excel. Company Benefits Along with a highly competitive pay structure, the YMCA of Central Florida provides exceptional benefits which include the following:
  • Affordable quality healthcare (medical, dental, vision options).
  • Long Term Disability and Life Insurance provided at no cost to the employee.
  • 12% Employer funded retirement plan.
  • YMCA membership for employee and household.
  • Generous paid time off package.
  • Career enrichment and advancement opportunities.
  • A challenging and fun work environment with creative, talented and diverse individuals! The YMCA of Central Florida is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment. We will not discriminate and will take to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, pregnancy, martial or parental status, disability, veteran's status, genetic information, sexual orientation, gender identity or gender expression, or any other category protected by federal, state or local statute. The YMCA of Central Florida is committed to teaching life skills, values and an ethic of service to strengthen individuals, families and youth by developing health in spirit, mind and body. Our positions offer competitive compensation and the opportunity to work in a diverse environment with individuals who are passionate about youth development, healthy living and social responsibility.

Keywords: YMCA of Central Florida, Orlando , Donor Experience Data Administrator, Other , Orlando, Florida

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