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Collector II

Company: Hilton Grand Vacations (HGV)
Location: Orlando
Posted on: June 15, 2019

Job Description:

Job Description

What will I be doing?

As a Collector II, you will be responsible for outbound servicing and collecting any current or past due mortgage and/or maintenance fees, via both phone and mail. Strong communication skills are necessary to ensure owners understand terms and conditions related to their ownership and contract(s). Our Collectors are responsible for remaining compliant with all Federal and State Laws, and must be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). The ideal candidate would also have a solid understanding of all consumer laws as it pertains to third party collections.

Additional responsibilities include:

* Performing all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
* Maintaining required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
* Legally, ethically and confidentially handling any correspondence and/or payments received.
* Providing effective leadership to the team in support of Supervisors and Leads;
* Maintaining systematic and organized support documentation related to the handling of any owner account. Requesting skip tracing as necessary.
* Assisting all members of collections staff with daily processes and procedures when required.
* Carrying out any reasonable request by management.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

* Strong organizational and communication skills
* Proficient in Word, Access and Excel
* High school/GED
* Up to 3 years of related experience
* Must meet federal and state licensure requirements



It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

* 2+ years of related experience
* Timeshare experience
* Skip tracing experience
* 3rd party collection experience

Keywords: Hilton Grand Vacations (HGV), Orlando , Collector II, Other , Orlando, Florida

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