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Collector I

Company: Hilton Grand Vacations (HGV)
Location: Orlando
Posted on: June 15, 2019

Job Description:

Collector I Job Description What will I be doing? As a Collector I you will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting of inbound calls, while remaining compliant with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling outbound owners.Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management. Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management. Legally, ethically and confidentially handle any correspondence and/or payments received. Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary. Assist all members of collections staff with daily processes and procedures when required. Carry out any reasonable request by management.Qualifications What are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Up to 3 years of related experience Excellent communications skills High School/GED Must meet federal and state licensure requirements It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Over 2 years of related experience 3rd Party collection experience Skip tracing experience Timeshare Industry experience (preferred) Associated topics: account, audit, collector, due, insurance, mitigation, mortgage, mortgage loan, pay, treasurer

Keywords: Hilton Grand Vacations (HGV), Orlando , Collector I, Other , Orlando, Florida

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