OrlandoRecruiter
the smart solution for Orlando jobs

ASA Service Advisor I

Company: Sears Holdings Corporation
Location: Orlando
Posted on: July 13, 2018

Job Description:

Job Summary: The Authorize Service Advisor 1 is part of a blended team that owns the member experience once service is created, to full resolution and completion. This position is responsible for ongoing communication between the member, Authorize Service Advisor 2 associate and Authorized Contractors. Scope of Responsibility: Authorize Service Advisor 1 is responsible for providing a WOW member experience through reduced state of service and continued monitoring of member satisfaction for improvement within a single BU. Job Duties/Responsibilities: Proactively partners with Team Lead and/or Authorized Service Advisor 2 mentor to resolves process and compliance issues to ensure expedient service fulfillment Interacts with members and provides information/updates pertaining to authorized servicer processes Provides direction and assistance to authorized service providers based on member requests/needs and process compliance Engages authorized servicers and Contractor Services Managers for alternate service solutions Collects and provides service order level detail to supervisor for metric tracking (Cycle Time, CSAT feedback, contractor claims expense, no coverage issues) Provides feedback to contractor service management on process improvement for a better member experience and reduced cycle time. Demonstrates exemplary member service to ensure WOW member experience Identifies and communicates conflicts in relation to calls capacity and coverage area assigned to the Contractor Services Management Team. Advising of rejected work by Authorized Service Provider Performs other duties as assigned Job Requirements: Ability to learn and adhere to business specific and company policies and procedures Ability to effectively learn and navigate systems and tools utilized by the business Ability to adapt well to change and effectively explain adverse situations and gain an understanding from the member toward a resolution Some computer literacy skills with the ability to effectively understand and use reports in Microsoft Excel Ability to provide candid feedback to all levels of employees while conveying a positive image of the Company in all actions and behaviors Strong interpersonal skills, with the ability to work with diverse workgroups, tailoring communication for audience and situation Demonstrates a commitment to safe work practices and coaches others in all aspects of the position including the work/member environment, use of personal protective equipment Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers and members Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate selfcontrol by communicating and interacting in a member focus, professional, business-like manner even in difficult situations Preferred Skills: Proficient in computers including Microsoft Excel Previous member service experience Bilingual (Spanish) Education Experience: HS Graduate or Equivalent Years of Related Experience: 1-2 Years License/Certificate Required: No Driver's License Required: No Travel Requirements: None Age Requirement: 18+

Keywords: Sears Holdings Corporation, Orlando, ASA Service Advisor I, Other, Orlando, Florida

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Full or Part-Time Reps Needed, Start Today
Description: Seeking very motivated, responsible and fun individuals to join our team. If you are a people person, who enjoys balance of hard work play, great compensation,
Company: MAE inc
Location: Ocoee
Posted on: 07/18/2018

Now interviewing - Work from home
Description: We are currently interviewing for immediate positions to Work At
Company: discount healthcare company
Location: Winter Garden
Posted on: 07/18/2018

Coordinator Title Services
Description: Job DescriptionWhat will I be doing As a Title Services Coordinator you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving (more...)
Company: Hilton Grand Vacations (HGV)
Location: Orlando
Posted on: 07/18/2018


Work at home jobs
Description: Description: We are seeking FT/PT Independent
Company: Ameri-Plan
Location: Orlando
Posted on: 07/18/2018

Work From Home Jobs - Drive with Lyft - $250 Bonus Available
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Winter Springs
Posted on: 07/18/2018

Sitter Wanted - Searching For Orlando, Florida Sitter
Description: Job Posting: br Hello my name is Michelle. I am searching for a sitter living in Orlando, Florida.
Company: Sitter
Location: Orlando
Posted on: 07/18/2018

Pool Attendant (On-Call) - Gaylord Palms Resort & Convention Center (180016KU)
Description: Heres To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International
Location: Orlando
Posted on: 07/18/2018

Customer Service Representative - Part Time - Bilingual English and Spanish
Description: Customer Service Representative - Part Time - Bilingual English and Spanish br br in Orlando, FLJob Description br br Customer Service professionals, if you're passionate about providing world-class (more...)
Company: DialAmerica
Location: Orlando
Posted on: 07/18/2018

Part Time - Lounge Server - Renaissance Orlando at SeaWorld (18001W16)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Orlando
Posted on: 07/18/2018

URGENT: Pet Sitting Wanted - Caring Pet Sitting Professional Wanted In Oviedo, Seeking Pet Sitter
Description: What We're Looking For: br Hey my name is Tharwat. I'm searching for a petsitter available in Oviedo,
Company: PetSitter
Location: Oviedo
Posted on: 07/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Florida jobs by following @recnetFL on Twitter!

Orlando RSS job feeds