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Aplication and Help Desk Support

Company: MVP Sports Clubs
Location: Orlando
Posted on: July 13, 2018

Job Description:

PRINCIPAL FUNCTION

Provide detailed and competent application, hardware, project, and help desk support for MVP Sports Clubs facilities.

RESPONSIBILITIES

1.
Primary contact responsible for all support for MVP Sports Clubs applications.

a.
Work closely with Network and Development teams to support all business applications.

b.
Responsible for managing documentation process of detailing installation and maintenance processes and procedures of all managed applications.

c.
Coordinate with end users and upper management for training and implementation of supported software applications.

d.
Responsible for troubleshooting all application related issues in a timely and acceptable manner.

2.
Primary contact responsible for Help Desk.

a.
Primary contact for all IS helpdesk calls during office hours, Mon ' Fri 8am ' 4pm.

b.
Primary contact for responding to all calls after hours or missed messages left on the helpdesk email and voicemail on a rotational schedule.

c.
Responsible for documentation of all helpdesk calls and maintenance performance within the help desk software.

d.
Responsible for managing solutions database within help desk software related to IS issues.

3.
Responsible for end user hardware and software installations, performance monitoring, training, and preventative maintenance. Responsible for troubleshooting desktop and server virtualization environment, PC's, peripherals and accessories. Works with Network Manager on all MS SQL, IIS, and other back end application servers.

a.
Coordinate with Network Manager and System Administrator for updates, upgrades, and service patches and fixes.

b.
Assist in ongoing Windows and application updates for servers and desktops.

c.
Identify and perform ongoing performance enhancements for desktops and servers.

d.
General maintenance of desktops peripherals and accessories.

e.
Assist in general maintenance of network devices, printers and servers.

f.
Responsible for documentation of inventory items, usages and licensing issues for all managed products.

4.
Responsible for creating business related application accounts and security privileges.

5.
Liaison with voice equipment and service providers.

6.
Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.

7.
Travel required between all Athletic Clubs and Facilities in and around the Orlando and Villages, FL area along with occasional travel to remote club locations located in Grand Rapids, MI.

8.
All other duties as assigned.

REQUIREMENTS

1.
Minimum 2 year(s) of experience in either application or help desk support in a client/server environment.

2.
Advanced technical knowledge of Microsoft platforms, server environments, and network infrastructure. SQL experience a plus.

3.
Proficient computer and peripheral hardware experience.

4.
Strong analytical and communication skills with ability to interact with client, other technical staff and vendors.

5.
Bachelor's degree in related field preferred.

6.
CompTIA and Microsoft related certifications preferred.

7.
User training experience preferred.

8.
Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; see, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

Keywords: MVP Sports Clubs, Orlando, Aplication and Help Desk Support, Other, Orlando, Florida

Click here to apply!

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