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Quality Assurance Officer

Company: Holiday Inn Club Vacations
Location: Orlando
Posted on: December 7, 2017

Job Description:

Requisition Number PSLQAOOL Post Date 4/6/2017 Title Quality Assurance Officer City Orlando State FL Description
Holiday Inn Club Vacations is searching for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.We look for individuals who are passionate in life and bring those qualities
to work every day.Do you instill confidence, trust, and respect, encourage success and build relationships? We---re looking for people like this to join our friendly, engaged, professional team.

POSITION DESCRIPTION

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations.The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments.The primary function
of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default.In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion
to resolve purchasers--- issues, concerns, and questions.

ESSENTIAL DUTIES AND TASKS Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners. Confirms sales and verifies contracts for HCV sales. Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business. Assists QA management with training and improvement of new and existing employees. This job description in no way states or implies that these are the only duties to be performed by the employee in this position.It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.The incumbent
is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES N/A Requirements
EDUCATION and/or EXPERIENCE High School Diploma or GED equivalent Higher education encouraged Quality Assurance Officer Experience. CERTIFICATES, LICENSES, REGISTRATIONS

Active Notary Public within 90 days of employment. Any other professional achievements would be a plus. QUALIFICATIONS Minimum of 1 year timeshare sales experience. Must be process oriented with attention to detail. Self-directed and independent with projects but works as a team player. Demonstrated leadership abilities. Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests, co-workers and subordinates. Participates in proactive team efforts to achieve departmental and company goals. Excellent customer service skills. Strong oral and written communication skills. Strong work ethic and a high energy level. Strong administrative, organization and planning skills. Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement. Pursuit of continuous improvement to enhance or increase personal knowledge and skills that will assist in job performance. Excellent customer service skills. Strong oral communication skills. Strong work ethic, high energy level and positive attitude. Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement. Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; walk, sit; use hands and finger, handle or feel; reach with hands and arms; talk and hear.The employee is required to stoop, kneel, crouch, or crawl.The employee must
occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include color vision, and ability to adjust focus.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The Quality Assurance Officer will divide his/her time between an air conditioned sales closing room, to a work office for administrative functions and taking new owners to models or purchased villas as needed.The Quality Assurance Officer must be flexible
to adapt to immediate changing situations and environments based on staff and guest needs.

WORK SCHEDULE/HOURS

Flexible rotating schedule 7 days per week, ---as needed--- to accomplish special periodic scheduling needs.Typical schedule is five days on, two days off.

Keywords: Holiday Inn Club Vacations, Orlando, Quality Assurance Officer, Other, Orlando, Florida

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