Fraud Support Associate I - WFH Eligible in Orlando, Atlanta, Houston
Company: Disability Solutions
Location: Orlando
Posted on: October 31, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : General
Equivalency Diploma Travel Percentage : 0%Job DescriptionWe are
FIS. Our technology powers the world's economy and our teams bring
innovation to life. We champion diversity to deliver the best
products and solutions for our colleagues, clients, and
communities. If you're ready to start learning, growing, and making
an impact with a career in fintech, we'd like to know: Are you
FIS?About the Role:As a valued member of our team, you will be
responsible for responding and resolving different consumer
inquiries mainly by phone regarding banking activities. Most of the
questions will be about verifying activity on credit, debit, and
prepaid accounts, while others may require your critical thinking
skills. You will be required to meet standards regarding quality,
schedule adherence and other metrics that would be outlined during
training. After you successfully mastered the skills of this role
you may be tasked to provide mentoring to less experience
associates.About the team:The Fraud team is one of our most
innovative groups and is part of our Customer Interaction
Management organization. Aside from a great leadership staff the
group includes 30+ associates across four FIS sites that are well
trained with a desire to provide superior customer service. This
team is focused on crafting an incredible customer service
experience for our client's consumers. We value and expect
thoughtfulness and high performance from everyone at FIS and look
forward to having you on the family!---At FIS we believe that our
front-line associates are as important as our clients and consumers
for whom we provide world-class services and support.What you will
be doing:
- Receive calls to verify activity on Credit, Debit and Prepaid
cards with the cardholders and our Issuers.
- Participate in department initiatives to improve
efficiencies.
- Stay up-to-date on changing fraud trends.
- Work from eligibility is based on performance and business
needs; Associates will report to the office if their performance
does NOT meet standards or if the client or FIS requires a return
office
- Training 8 AM - 4:45 PM CST/9 AM - 5:45 PM EST for four (4)
weeks Monday thru Friday
- Participant in frequent up-training to expand overall knowledge
of processes and servicesWhat you will need:
- High school diploma or GED
- 2 years of customer service experience
- Prior call center experience, banking experience is
preferred
- Outstanding customer service skills (verbal and written) that
foster customer satisfaction
- Excellent computer navigation and operation skills
- Ability to work independently and in a team environmentAt FIS,
we are as committed to growing our employees' careers as our own
business. We offer:
- Attractive benefits including medical, dental, and vision
coverage
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefitsFIS is committed to providing
its employees with an exciting career opportunity and competitive
compensation. The pay range for this full-time position is $14.63 -
$25.59 and reflects the minimum and maximum target for new hire
salaries for this position based on the posted role, level, and
location. Within the range, actual individual starting pay is
determined additional factors, including job-related skills,
experience, and relevant education or training. Any changes in work
location will also impact actual individual starting pay. Please
consult with your recruiter about the specific salary range for
your preferred location during the hiring process.Privacy
StatementFIS is committed to protecting the privacy and security of
all personal information that we process in order to provide
services to our clients. For specific information on how FIS
protects personal information online, please see the Online Privacy
Notice.EEOC StatementFIS is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, marital status,
genetic information, national origin, disability, veteran status,
and other protected characteristics. The EEO is the Law poster is
available here supplement document available hereFor positions
located in the US, the following conditions apply. If you are made
a conditional offer of employment, you will be required to undergo
a drug test. ADA Disclaimer: In developing this job description
care was taken to include all competencies needed to successfully
perform in this position. However, for Americans with Disabilities
Act (ADA) purposes, the essential functions of the job may or may
not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepass
Keywords: Disability Solutions, Orlando , Fraud Support Associate I - WFH Eligible in Orlando, Atlanta, Houston, Other , Orlando, Florida
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