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IT Client Support Specialist I

Company: University of Central Florida
Location: Orlando
Posted on: May 11, 2024

Job Description:

WUCF:WUCF is Central Florida's PBS television and FM Jazz stations in Orlando. We are Central Florida's Storyteller, encouraging curiosity and learning through compelling content and community engagement, serving 4 million households across the nine-county Central Florida area.The Opportunity:The IT Client Support Specialist I provides support and service administration including software and hardware troubleshooting, configuration, and installation as well as serving as a resource to other end users.Responsibilities:

  • Maintains, analyzes, diagnoses, and repairs workstations while relocates and deploys new workstations.
  • Upgrades and installs hardware and software.
  • Uses electronic and networking testing equipment.
  • Provides asset management and documentation.
  • Creates and manages trouble and request tickets.
  • Provides customer service to end users.
  • Provides set-up of multimedia to include projectors, screens, laptops, etc. for classrooms and special events.
  • Trains staff, faculty, and students on technology and software.
  • The job responsibilities will include the ability to lift equipment and access areas under desks.
    Minimum Qualifications:High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Preferred Qualifications:

    • IT degree or previous technical experience.
    • Willingness to learn.
    • Basic knowledge of computer systems and networking.
    • Ability to analyze problems and offer solutions.
    • Ability to manage various tracking or tasking systems.
    • Quality communication skills.
    • Ability to use Microsoft Office applications.
      Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.Working at UCF has its perks! UCF offers:

      • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
      • Paid time off, including annual and sick time off and paid holidays
      • Retirement savings options
      • Employee discounts, including tickets to many Orlando attractions
      • Education assistance
      • Flexible work environment
      • And more...For more benefits information, view the UCF Employee Benefits Guide .
        Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.#LI-YR1#LI-ONSITEDepartmentWUCF TVWork ScheduleMonday-Friday 8am-5pm; Twice a year needed on evenings and/or weekends for events; OnsiteType of AppointmentRegularExpected Salary$20.29 to NegotiableJob Posting End Date05-17-2024-12-00-AMVeteran's Preference: Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdfEqual Employment Opportunity Statement:The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

Keywords: University of Central Florida, Orlando , IT Client Support Specialist I, Other , Orlando, Florida

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