Call Center Representative
Company: Cardworks Servicing
Location: Orlando
Posted on: April 25, 2024
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Job Description:
CardWorks is a thriving financial services company....and we are
hiring! If you are looking for a company that engages you and
allows you to use your skills to create a better experience for
others, then CardWorks is the place for you!*Why CardWorks
Servicing?*For over 30 years, our Guiding Principles have helped
shape our world class organization into an Employer of Choice. We
value our employees and provide generous benefits to include:*
Company subsidized medical, dental, and vision insurance* Company
paid time off* 401K retirement plans* Life Insurance* Internal
growth & advancement* Short Term DisabilityOur Critical Values make
our work environment highly desirable. These include Commitment,
Respect, Integrity, Teamwork, Innovation, Communication,
Accountability, and Learning. We allow these values to guide the
way we conduct ourselves and our business.*What will you do as a
Call Center Engagement Associate for CardWorks?*As an Associate on
this team, you will work in a call center environment, answering
telephone call inquiries and resolving questions or complaints to
ensure customer retention and satisfaction. This positions main
responsibilities may include but are not limited to:* Assisting and
advising accountholder regarding their accounts* Answering
telephone and interacting with customers in a professional manner*
Facilitating problem resolution in accordance with policy and
procedure* Updating and notating customer information within the
operating system* Completing necessary steps to initiate account
transactions and investigations* Advising accountholders of billing
disputes procedures including transferring call or opening disputes
if after hours* Determining when to escalate calls that require
further assistance*Qualifications and Experience:** Requires a high
school diploma or its equivalent education* Prior customer service
experience is required* One (1) year of related inbound or outbound
call center or collections experience desirable* Experience working
with computers is required with proficiency in Microsoft Office
Suite* Detail oriented with strong organizational skills* Excellent
written and verbal communication skills* Ability to exercise
discretion when dealing with confidential information* Bilingual
Spanish required for some shifts*Schedules/Training** This role
will work fully in person within our Southpark, FL office*
Schedules require 1 weekend day and all shifts are 8 hours. All
schedules include 4 shifts during the week and one weekend day.
Available schedules include: day, afternoon, evening and night* All
positions require completion of a *5 weeks onsite paid training
class*. Training hours are *Monday through Friday from 9:00am to
5:30pm* and meet all Federal and State safety mandates and
guidelines. Our next training program begins in *June 2024* and
following completion of training, you will begin your regular
schedule.#INDEGJob Type: Full-timePay: From $16.50 per hourExpected
hours: 40 per weekBenefits:* 401(k)* 401(k) matching* Dental
insurance* Flexible schedule* Health insurance* Health savings
account* Life insurance* Paid time off* Vision insuranceSchedule:*
8 hour shift* Day shift* Night shiftEducation:* High school or
equivalent (Preferred)Experience:* Call Center: 1 year (Preferred)*
Banking: 1 year (Preferred)Work Location: In personby Jobble
Keywords: Cardworks Servicing, Orlando , Call Center Representative, Other , Orlando, Florida
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